Help Scout develops customer support software that enables teams to manage and respond to customer inquiries through integrated communication tools. The company builds AI-powered features for customer service agents, including intelligent workflows, retrieval systems, and tooling that enhance response accuracy and efficiency. It operates as a fully remote software company with over 120 employees, headquartered in Boston, Massachusetts.
| Role | Location |
|---|---|
| Sr. Software Engineer, Platform | United States |
| Brand Designer | United States · Canada |
| Product Marketing Manager | United States |
| Mid/Sr. Product Engineer, Intelligence | United States |
| Staff Product Engineer | United States |
| Sr. Product Manager, Intelligence | United States |
| Lead Product Manager, Agents | Remote |
| Sr. Product Engineer | United States |
| Sr. Product Analyst | United States · Canada |
Want Help Scout roles matched to you?
SimpleCareer scores fresh postings against your résumé so you only see the matches that matter.