Business Lead, Order-to-Cash - Americas
At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
Job Description
The OTC (Order-to-Cash) Business Lead (Regional Process Lead – Americas) is accountable for the operational ownership, transformation, and ongoing performance of the Order-to-Cash process across the Americas region (US, Canada, LATAM), with extended support to Australasia markets.
This role operates as the regional authority for OTC process execution and delivery, combining hands-on operational leadership with Global Process Lead (GPL) governance accountability. The focus is on ensuring consistent execution of global standards, successful delivery of SAP programs, and seamless new product launch readiness and execution.
As the Order-to-Cash (OTC) Business Lead - Americas at Gilead you will ...
Key Responsibilities
1. Regional OTC Operational Process Ownership
Own the day-to-day performance and execution of OTC processes across:
US, Canada, LATAM markets
Oversee key process areas:
Customer Master Data
Order Management & Fulfilment
Pricing & Contract execution
Billing & Invoicing
Cash Application
Credit & Collections
Ensure consistent adherence to global OTC process standards and controls
Act as the primary escalation point for operational issues and performance gaps
2. SAP Programme Delivery & Process Integration
Lead the business execution of SAP S/4HANA programs across the region:
Upgrades, releases, and enhancements
Testing coordination and business validation
Cutover planning and execution
Ensure business readiness including:
Data readiness
Process alignment
User adoption
Drive post-go-live stabilization, ensuring minimal disruption to operations
3. New Product Launch (NPI) Execution
Own OTC readiness for new product introductions across the region, including:
Customer and pricing setup
Order-to-bill readiness
Credit and compliance alignment
Coordinate cross-functionally to ensure:
Launch timelines are met
No disruption to order capture, billing, or cash processes
Identify and proactively resolve risks impacting launch execution or revenue realization
4. Regional GPL Governance & Change Control
Act as the regional GPL authority for OTC, ensuring all changes align to global standards
Provide formal decision support on change requests and enhancements, including:
Validation of business need and process alignment
Prevention of unnecessary customization
Operate within global governance processes, ensuring:
Only value-driven, compliant changes are approved
Act as a control gate for regional deviations, maintaining process integrity
5. Process Standardization & Operational Simplification
Drive elimination of:
Local workarounds
Manual processes
Non-standard practices across markets
Ensure consistent process execution across:
US vs Canada vs LATAM complexity
Balance global standardization with pragmatic regional requirements
6. Performance Management & Operational Metrics
Own and track regional OTC KPIs, including:
Cash collection / DSO
Order cycle time
Invoice accuracy
Dispute volumes and resolution time
Drive corrective actions to address:
Service failures
Revenue leakage
Process inefficiencies
Ensure visibility and transparency of performance to leadership
7. Cross-Functional & Regional Leadership
Lead coordination across:
Commercial teams
Finance and Credit
Supply Chain and Logistics
Shared Services and BPO partners
Act as the regional business lead for OTC in all programs and operational forums
Support Australasia markets by:
Providing process expertise in time zone
Supporting escalation and transformation alignment
8. Change Execution & Adoption
Drive operational adoption of new processes and systems, including:
Training alignment
Stakeholder engagement
Change readiness activities
Ensure changes are fully embedded into operations, not just deployed
Identify and mitigate resistance across regional teams
Basic Qualifications:
Bachelor's Degree and Twelve Experience
OR
Masters' Degree and Ten Experience
OR
PhD and Eight Years' Experience
Preferred Qualifications:
10+ years’ experience in Order-to-Cash, Finance Operations, or Commercial Operations
Proven experience managing regional operations across Americas markets
Strong track record delivering SAP transformation programs (S/4HANA preferred)
Experience supporting product launches or commercial readiness activities
Experience in regulated industries (pharma / life sciences) preferred
Strong operational process leadership (execution-focused)
Deep expertise in end-to-end OTC processes and dependencies
Ability to operate across multiple markets and complexity levels
Strong stakeholder management and escalation handling
Data-driven mindset with a focus on performance improvement and outcomes
People Leader Accountabilities:
Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.
Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and realize their purpose.
Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.
For additional benefits information, visit:
https://www.gilead.com/careers/compensation-benefits-and-wellbeing
* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.
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