Planning and Support Manager, Training Department

About Cleerly

We’re Cleerly – a healthcare company that’s revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world’s leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders. We raised $223M in Series C funding in 2022 which has enabled rapid growth and continued support of our mission. In December 2024 we received an additional $106M in a Series C extension funding. Most of our teams work remotely and have access to our offices in Denver, Colorado, New, York, New York, Dallas, Texas, and Lisbon, Portugal with some roles requiring you to be on-site in a location. 

Cleerly has created a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly’s solutions are supported by more than a decade of performing some of the world’s largest clinical trials to identify important findings beyond symptoms that increase a person’s risk of heart attacks. 

At Cleerly, we collaborate digitally and use a wide variety of systems. Our people use Google Workspace (GMail, Drive, Docs, Sheets, Slides), Slack, Confluence/Jira, and Zoom Video, prior experience in these areas is a plus. Role or department specific technology needs may vary and will be listed as requirements in the job description. 

While we are mostly a remote company, travel is required for some team meetings and cross function projects typically once per month or once per quarter, for some roles like sales or external facing roles travel could be up to 90% of the time.   Cleerly is committed to providing safe and effective medical software that meets customer needs and our intended use. The adherence to all applicable regulatory and statutory requirements establishes a clear framework for setting measurable quality objectives. Our commitment to continually improving our products and processes proactively manages risks, ensuring ongoing compliance throughout the entire software lifecycle.  Understanding this role's relevance and importance is critical to achieving Cleerly's quality objectives.

About the Opportunity

The primary purpose of the Planning and Support Manager of the Training Department role is to lead the planning and organization of training delivery for  the Training Department . The scope of the role includes, but is not limited to, organizing the training calendar, effectively communicating with internal and external stakeholders and leading the process of training delivery. This is a new role with an opportunity to develop improved operational processes. 

Responsibilities

Reporting to the Educational and Technical Sr. Director, the Planning and Support  Manager of the Training Department will contribute to many critical tasks in the daily operations of the department, including:

• Leading the Training Coordinator
• Managing the training schedule process
• Updating  Work Instructions and SOPs as required by regulatory compliance
• Managing training records 
• Strategic planning and collaboration with the Educational and Technical Sr. Director and the Technical Manager of the Training Department.
• Defines training methodologies, including structure, method, effectiveness and efficacy checking/monitoring
• Track Departmental KPIs and partake on its definition
• Coordinate Training Department Vacation Schedules, assuring adequate coverage for daily tasks
• Collaborate with the Technical Manager, Training Department to align in terms of training capacity vs training requirements.
• Review Training Department Work Instructions and SOPs to confirm accuracy and monitors compliance by trainers
• 6 month expectations: Completed training for essential skills for the role, including:
• Support development of an updated RASCI matrix for the department with support from the Educational and Technical Sr. Director and the Technical Manager of the Training Department
• Manage Training Schedule Process with support from  the Educational and Technical Sr. Director and the Technical Manager of the Training Department
• Organize training records that meet the format and standards of the Quality Management System with the support of the Educational and Technical Sr. Director and the QA department
• Supervise the Training Coordinator
• Oversee the daily operations of the training department as it pertains to scheduling of training with support of the Educational and Technical Sr. Director and the Technical Manager of the Training Department

• 12 month expectations: 
• Enhance training schedule, developing more efficient processes
• Support the global expansion of the Training Department 
• Independently manage the daily operations of the training planning department as it pertains to scheduling of training 
• Develop Training KPI Dashboards
• Collaborate with internal and external team members to ensure accuracy and efficiency of the training schedule. 
• Manage training records accuracy and delivery to the QMS 
• 30%: Managing Training schedule, and its improvement
• 25%: Establish the appropriate training methodologies and checks, and continuously monitor and adjust their use
• 15%: Communicate with internal and external stakeholders to align on capacity vs delivery of training
• 10%: Review and update Training Work Instructions and SOPs as needed
• 10%: KPIs related work
• 10%: People leadership

Requirements

• Active CCP – Certificado de Competências Pedagógicas (formerly CAP) is required;
• Bachelor’s degree in Educational Sciences, Human Resources Management, or a relevant Technical field;
• Experience in QMS systems is highly valued;
• 1+ years in a direct leadership or coordinator management role (demonstrated ability to manage training teams and schedules);
• 1+ years in designing, implementing, and auditing training methodologies and effectiveness frameworks.

Required Competencies

In addition to experience in leading people, this role requires expertise in enhancing operational processes. Highly organized with capability of improving operational processes to aid scalability. The candidate needs to be tech savvy with demonstrated experience using organization tools. Excellent communication and interpersonal skills are a must for this highly collaborative role. 

Soft Skills

• Leadership;
• Highly organized;
• Creative thinking;
• Mentorship;
• Analytical thinking;
• Advanced problem solving;
• Critical thinking;
• Holistic thinking;
• Communication;
• Attention to detail;
• Interpersonal Skills.

Other Requirements

Fluency in English and Portuguese.

Compensation

The base salary range for this role varies by location and is aligned to market benchmarks.

• Base Salary: 2,000-2600 euros/month

*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.

Working at Cleerly takes HEART. Discover our Core Values:

• H: Humility- be a servant leader
• E: Excellence- deliver world-changing results
• A: Accountability- do what you say; expect the same from others
• R: Remarkable- inspire & innovate with impact
• T: Teamwork- together we win

Don’t meet 100 percent of the qualifications? Apply anyway and help us diversify our candidate pool and workforce. We value experience, whether gained formally or informally on the job or through other experiences. Job duties, activities and responsibilities are subject to change by our company.

OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER.  We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

For more information see our Privacy Policy (https://cleerlyhealth.com/privacy-policy). All official emails will come from @cleerlyhealth.com email accounts. 

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