Agency Support Associate

Inhabit
Mason, OHPosted Jul 9, 2026

Job DetailsJob Location: US OH EPR 001 Mason OH Office - Mason, OH 45040About Inhabit

Inhabit is a global PropTech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at www.inhabit.com.

About Rental Guardian

RentalGuardian is Inhabit’s leading insurance product offering within their vacation short-term rental division; we provide vacation protection solutions built for the vacation rental industry. RentalGuardian partners with InsureStays (dba Sandhills Insurance Group), a licensed insurance agency, and nationally recognized underwriters to provide products best suited to the needs of the short-term rental industry. These products include travel insurance, property protection and a liability protection bundle, which protects the property manager and homeowner.

The rapid growth of the company has created a wealth of career opportunities. We have a modern, relaxed office environment with premium facilities and tremendous advancement opportunities within the company.

Job Description

The Agency Support Specialist is a role within InsureStays, a 50-state insurance-licensed agency and sister company of RentalGuardian. The agency focuses on our partnerships with highly rated underwriters, brokers, agents, TPAs and technology providers to develop and manage insurance programs and services powered by the RentalGuardian platform. This role will support core agency functions including licensing and training, underwriting and account approval, surplus lines policy delivery, reporting and filing and compliance support.

What You’ll Do (Functions & Responsibilities)

Licensing Support

Become familiar with travel insurance policy delivery, service, and management, including approved materials and program descriptions
Become familiar with travel retailer regulations and requirements for certifying, reporting, managing and training authorized retailers under the agency and assist with documenting related business practices and processes.
Become an expert in NIPR licensing process and support.
Support ongoing review of client websites to ensure compliance with basic rules for offering travel and damage protection products and services.

Underwriting Support

Become familiar with program underwriters and their underwriting requirements and processes for screening applicants for coverage approval
Become familiar with products and related approved materials and program descriptions
Become an expert in use of proprietary software to prepare coverage, bordereaux and experience reports related to underwriting functions.
Assist with preparation of monthly bordereaux and agency premium payment reports

Surplus Lines Policy, BDX and Reporting Support

Become an expert in using proprietary and third-party software related to surplus lines policy reporting and surplus lines tax calculation and payment through these systems.
Follow prescribed processes to support the timely and accurate delivery and reporting of policies and endorsements
Work with accounting regarding payments as they relate to underwriting activities, surplus lines policy and tax reporting and retailer compliance
Perform data entry tasks associated with the role
Support other insurance processes as necessary
Compile BDX reports for BDX payments to underwriters
Support department managers in the performance of ad hoc tasks and activities.

QualificationsWhat We’re Looking For (Minimum qualifications)

Strong organization skills
Strong communication skills
Underwriting experience (preferred)
Excel expertise
Strong sense of initiative and ability to thrive in a start-up esque environment
Ability to meet the requirements of scheduled activities while balancing competing priorities
Desire to progress and learn new skills
Works well in a team environment
A result orientated attitude
Commitment to meeting the needs of fellow employees and external customers
Ability to learn proprietary and third-party software
Proficiency in Microsoft Windows and Microsoft Office Suite
Experience working in a start-up or rapid-growth organization

Education Requirements

Bachelor's Degree or equivalent work experience required 

Type

Salaried, Exempt, Full-Time

Location

Mason, OH
We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday

Benefits Include

Competitive Pay
Health Insurance: Medical, Dental, Vision and Prescription Plans
Health Savings Accounts
Flexible Spending Account
Dependent Flexible Spending Account
Critical Illness
Accident
Retirement Savings Plan (401K) with discretionary company match
Short- and Long-Term Disability
Company Paid $25,000.00 life insurance
Supplemental Life and AD&D Insurance
Employee Assistance Program
Paid Holidays
Paid Vacation
Paid Volunteer Time
Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.

#Inhabithires

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