Customer Service Associate

Skip To Job Description The following are the open positions for which we are currently accepting resumes. This space is regularly updated, so please check back. You can also use the general applicant form to submit your resume. We will keep it on our databases when something appropriate for your background arises. Inabia Solutions Recruiting Team      Customer Service Associate Florida, FL Full Time Experienced Share Job SummaryThe Customer Service Associate is responsible for providing excellent customer support by assisting customers with inquiries, resolving complaints, and ensuring a positive customer experience. The role involves communication with customers through various channels and maintaining accurate records of customer interactions.Key ResponsibilitiesRespond to customer inquiries via phone, email, chat, or in person.Provide information about products, services, and company policies.Handle customer complaints and resolve issues in a professional and timely manner.Process orders, returns, exchanges, and service requests.Maintain detailed records of customer interactions and transactions.Escalate complex issues to supervisors or relevant departments when necessary.Follow company guidelines and customer service standards.Assist in improving customer satisfaction and retention.Required QualificationsHigh school diploma or bachelor’s degree in a relevant field.Strong communication and interpersonal skills.Ability to handle customer concerns calmly and professionally.Basic computer skills and familiarity with customer service software or CRM systems.Good problem-solving and multitasking abilities.Preferred QualificationsPrevious experience in customer service, call center, or retail environment.Experience using CRM tools or helpdesk systems.Skills & CompetenciesCommunication and listening skillsProblem-solving abilityCustomer-focused mindsetTime managementAttention to detailTeam collaborationWork EnvironmentCall centerRetail storeOffice or customer support centerRemote or hybrid customer service operations Share Apply Apply for this position Required* First Name* Last Name* Email Address* Phone* Address Resume* We've received your resume. Click here to update it. Attach resume or Paste resume Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume Paste your resume here or Attach resume file Human Check* Submit Application