IT Operations Manager

As an IT Operations Manager, your success will be measured by: People Management: Deliver success through empowerment and accountability by modeling, coaching, and caring. Live our culture, embody our values, and practice our leadership principles. Define team objectives and outcomes, enable success across boundaries, and help the team adapt and learn. Attract and retain great people, know everyone's capabilities and aspirations, and invest in the growth of others. Manages/supports alignment to budget of the Data Center and makes tradeoff decisions to adhere to sound fiscal practices. Support budget planning and forecasting demand costs, driving awareness among business leaders on implications of service management issues and negotiating to win resources of costs, risks, and team leads as required. Manage relationships with clients to ensure that all expectations are clarified and understood and deliver solutions that exceed client expectations while maintaining a strong customer focus. Manage resources appropriately to accommodate pilot programs and task force participation and make recommendations for additional funding where necessary. Ensure teams complete the required training and partner with Learning & Development organization to evolve training portfolio. Participate in every Sev 1 and Sev 2 Incident Bridge meeting and approve root cause analysis and postmortem reporting. Establish a culture of safety, quality, and customer obsession while ensuring the team's standards are consistent with overall service objectives. High School Qualification or equivalent AND 6+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure) OR equivalent experience 1+ year(s) people management experience. These requirements include, but are not limited to the following specialized security screenings: Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport. Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 12+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 14+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience. 3+ years people management experience. BS/BA degree in Mechanical/Electrical Engineering, Computer Science, Mathematics, Telecommunications, or equivalent experience. Demonstrated ability to collaborate, present, and negotiate across various levels and functions, including executive company leaders, engineers, suppliers, partners, and external customers. Working knowledge of physical IT infrastructures (e.g. Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling, etc.). Knowledge of critical environment concepts and infrastructure (e.g. Electrical Distribution, Mechanical Cooling Systems, etc.). Firm comprehension of financial management, budgeting, and forecasting. Awareness of IT Service Operations fundamentals and principles (ITIL, MOF, OLA/SLA, etc.). Project or program management experience and certification(s) (e.g. PMI, etc.). Experience with process improvement principles such as Six Sigma or Kaizen.