Client Service Representative

Skip To Job Description Ethos Veterinary Health is a network of hospitals providing specialty and emergency care for pets. Our ethos is simple: to provide the most advanced, innovative and compassionate veterinary care possible. It is the foundation of our organization and it continues to drive us forward in our mission to define the future of veterinary medicine. Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications. Client Service Representative Webster, TX Full Time Client Services Mid Level Share  Client Service Representative$18 - $20/hr. | +$3/hr. weekend & +$2/hr. overnight differentials | Webster, TXAre you a passionate Veterinary Client Service Representative ready for a fresh start? Join a team that values your expertise and puts people—and pets—first!For many years, Gulf Coast Veterinary Specialists (GCVS) has been a trusted leader in emergency and specialty veterinary medicine, providing advanced care, innovative treatments, and compassionate service to pets and their families across the region. In addition to its flagship hospital, GCVS proudly serves the community through its satellite location in Webster, Gulf Coast Veterinary Specialist- Nasa Parkway, extending access to specialty expertise and high-quality veterinary care closer to home. Equipped with advanced technology and supported by a collaborative team of veterinary professionals, the Webster hospital reflects GCVS's ongoing commitment to improving outcomes for pets while meeting the evolving needs of the communities it serves.Compensation:$18 - $20/hr. based on experience and credentials+ $3/hr. weekend differential offered+ $2/hr. overnight differential offeredFull-Time Benefits Include:401(k) with matchingHealth, Dental, and Vision insuranceHealth Savings Account (HSA) / Flexible Spending Account (FSA)Life and Disability insurancePaid Time Off (PTO) and HolidaysEmployee Assistance Program and Discounts (including Pet Discount)Professional development and tuition assistanceUniform stipendRetirement planSchedule:Full Time (2 schedules available)Rotating Schedule:Week 1: Monday - Thursday2pm - 12amWeek 2: Sunday, Friday, Saturday2pm - 2amSet Schedule:Monday - Friday10am - 7pmJob Description:As a Client Service Representative, you will play a crucial role in supporting our emergency, critical care and specialty departments while welcoming and assisting our guests.Responsibilities Include (but not limited to):Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.Qualifications:Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.Flexibility and Adaptability: Be a team player who thrives in a collaborative...