Business Support Specialist (Workfront)
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
The Global Digital Hub has been established within Roche Services & Solutions Center. Our main purpose is to strengthen the digital capabilities of Roche globally by supporting central initiatives with Social Media Management, Brand Support, Digital Publishing Services, Marketing Automation, Copywriting and Creative Design.
As a Business Support Specialist you play an active part in the life cycle of digital solutions roadmap, which support the global/regional/affiliate business partners by providing a seamless digital experience for our customers. The role acts as a subject matter expert role to reach Global Digital Hub’s and its direct stakeholders’ key objectives and business goals by owning and executing digital projects to enable relevant stakeholders being accountable for their own business outcomes and partnering them to reach those.
The role scope includes identifying areas for improvements, process changes as well as best practices, training. The role is responsible for identifying and prioritizing operational changes (including business relevant system configurations) and fixes.
The role is connected to respective product development, and covers many aspects such as prioritizing team backlog and/or contributing to the Product Vision, Roadmap, and/or content presentations, and/or preparing and running Program Increment (PI) planning to deliver the highest business impact.
The Business Support Specialist role is responsible for ensuring that the Roche digital platforms, systems and processes are aligned with global best practices and are continuously enhanced and developed to support Roche digital maturity, as well as support affiliates with roll out planning and execution.
The Opportunity:
Understanding the business partners’ and stakeholders’ preferences and consulting, recommending, developing solutions to reach goals.
Handling incident- and service requests.
Consulting on and resolving issues regarding incorrect setup and platform limitations (tool handling issues, business logic issues, data availability/consistency issues, etc.).
Driving resolution of business issues and contribute to technical problem resolution; and Participate in Stakeholder meetings as a subject matter expert and point of contact.
Supporting key global stakeholders as well as affiliates by consulting them on how to further develop their digital performance and ensure they leverage the available digital tools in order to meet their overall goals.
Who you are:
You are a proactive, innovative problem-solver with a focus on sustainable and scalable solutions. You love to stay abreast of the digital technology trends in an endlessly changing digital operations landscape.
You own a Bss/Msc degree, Desirable in Computing and IT and/or you have 3+ years of digital marketing/technology experience; preferably in a global environment with an established track record of influencing processes development in the area of own expertise
You are a forward thinking professional, with excellent understanding of service ecosystems, including technical specification requirements and business processes
You have an agile (lean, scrum, SaFe 5.1) mindset with demonstrated capability to dramatically simplify and prioritize is preferred but not required
You show customer-focused behavior in everything you do, combined with a proactive approach and positive mindset.
You have have great interpersonal, communication, facilitation and presentation skills.
In exchange we provide you with:
Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career.
Excellent benefits: Competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party.
Flexibility: We also support flexibility to help you find your balance. Home office is commonly available (typically 2 office days/week on average). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
A global inclusive community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.
Explore what the Global Digital Hub is about.
Discover the Roche Services & Solutions Center and how we work together as a truly global team!
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Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.