Patient Service Coordinator (Gynecology & Obstetrics)

Skip to main contentJobsDashboardProfileWhy JHUBenefitsHopkinsLocal HireJoin Our Talent NetworksSign InCurrent EmployeeSingle PositionView All JobsPatient Service Coordinator (Gynecology & Obstetrics)Nottingham, MD, United States No longer accepting applications.Affiliated Office AddressNottingham, MD, United StatesRequisition ID121158Date CreatedMay 04, 2026Job FunctionClerical/Administrative SupportExempt StatusNon-ExemptShift TypeFull TimeScheduleMonday - Friday, 8:30am - 5:00pmWorksite16-MD:JH at White MarshWork ModalityOn-site: 90-100% of hours worked on-siteWe are seeking a Patient Service Coordinator for our Johns Hopkins Health Care & Surgery Center. Offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins Health Care & Surgery Center at White Marsh. Coordinate the day-to-day clinical operations for a group of health care professionals. Troubleshoot and resolve problems as they arise; collaborate with others to resolve patient problems or refer patients to appropriate resources. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, and check-in. Work with others in a team environment. The individual displays responsible behaviors, communicates effectively to others and functions as a member of the healthcare team.Specific Duties & ResponsibilitiesPatient Scheduling and Registration.Schedule new and follow-up clinic appointments and assist in canceling and rescheduling of clinics.Collect insurance information, and complete registration in Epic.Collect insurance copayments in accordance with Johns Hopkins policies and procedures.Coordinate follow-up office visits by providing information about treatment and testing locations.Schedule lab tests and other procedures, and/or coordinates with other areas to complete scheduling process.When physician’s clinic is cancelled, call patient to re-schedule physician and/or testing appointments pertaining to that visit.If requested by physician, complete courtesy calls to patients to remind them of appointment arrival times and answer questions about location, parking, what to bring, etc.All information entered into Epic will be subject to evaluation, quality controls and performance management standards.Refer patient to appropriate resources/clinical areas.Send out letters and post op information to referring physicians, if needed.Send out confirmation letters to patients when appointment is scheduled less than 2 weeks out or as needed.Review clinic schedules and make adjustment as appropriate.Act as a liaison for patient, coordinating future consultations, diagnostics tests, or procedures.Maintain up-to-date knowledge of insurance information found on Johns Hopkins Managed Care website.Work flexible shifts and any day of the week that includes holidays or weekends to assist with operational assignments.BillingParticipate in the billing process by collecting time of service payments (co-pays or balances) or entering charges into electronic billing systems.Assist with basic insurance and third-party queries and explain payment policies.Reconcile automated records and collected monies at the end of the day and makes deposits in an accurate and timely way.Answer questions from patients about billing and refer to JHU Physician Billing Services and/or JHH Patient Financial Services.Clinic Flow and LeadershipCollaborate with the clinic manager to ensure scheduling conflicts are resolved. Monitor room utilization and maintain clinic patient flow.Intervene, as necessary, on issues relating to patient complaints, health care providers' concerns, and operational issues, and take measures to correct situation or ensures appropriate personnel are involved.Ensure that administrative and office equipment is maintained in adequate working order and schedule maintenance.Serve in a leadership capacity with...