Customer Care Representative

Skip to main contentEnglishSign InCustomer Care Representative page is loadedCustomer Care RepresentativeApplylocationsFXE-EU/TUR/TRSSC/TRSSC/HEAD OFFICE SSCtime typeFull timeposted onPosted 22 Days Agotime left to applyEnd Date: September 28, 2026 (30+ days left to apply)job requisition idRC780029Company:TRJ FedEx Express Turkey Taşımacılık ve Ticaret Limited ŞirketiAddress:ISTANBUL Yamanevler Mh. Site Yolu Cd. No: 21Scheduled Weekly Hours:45Worker Type:RegularPosting Start Date29-Haz-2026Posting Close Date:27-Eyl-2026Job Family:FXE-EU: Customer Care Representative (ID)Position Summary:We have an exciting opportunity for you to join our team of Customer Care Representatives.Who we are:FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day and this is just part of our story. We’ve made logistics and warehousing into a science. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.What you will be doing:• Joining our frontline team to be the first point of contact for our customers• Providing accurate information and guidance to our customers via voice, chat, or email• Advising our customers on how to use FedEx services and tools• Helping customers resolve service-related issues• Identifying new opportunities to grow business with our customers• Working together with other teams at FedEx to make every customer experience outstandingWhat do you bring with you:• Computer literacy and ability to easily navigate between different screens and systems• Excellent communication skills• Positive attitude and problem-solving mindset to find the best solution for the customer• Confidence, empathy, and friendliness to offer excellent experience to our customers• Flexibility in adapting to dynamic business environment• A desire to work in an international, fast-paced teamWhat do we offer:• Attractive compensation package• Training to get you started and on-the-job learning opportunities• Extensive learning resources to further develop your skills and knowledge, including online language courses• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)• Employee Assistance Program for you and your family in difficult life situations• Employee reduced-rate shipping• Great career opportunities• FedEx is one of the worlds most admired companies and trusted brands year after yearBring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx. FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all Our CompanyFedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our PhilosophyThe People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back...