Planning & Customer Service Manager
Zotefoams plc is a global leader in advanced cellular materials, trusted by some of the world’s most recognised brands to deliver high‑performance solutions.
We design and manufacture lightweight, high‑quality foam products that support innovation across sectors including sports and leisure, aviation, automotive, medical and industrial applications. Alongside our core materials business, we develop and commercialise patented technologies and deliver specialist insulation systems for complex, high‑value environments.
This is an exciting time to join Zotefoams. We are growing internationally, investing in our people, technology and capabilities, and seeing increasing demand for our products across global markets. Our work sits at the heart of innovation, helping customers push boundaries in performance, sustainability and design.
We offer the chance to be part of a collaborative, forward‑thinking organisation where your ideas are valued, your development is supported, and your contribution has real impact on a global scale.
About the Role:
We are seeking an experienced Planning & Customer Service Manager to lead production planning, customer service, order fulfillment, and inventory management activities across our manufacturing operations. This role plays a critical part in translating customer demand into achievable production plans while balancing capacity, material availability, inventory levels, and operational constraints to deliver excellent customer service and business performance.
Role Responsibilities:
Lead the development and execution of daily, weekly, monthly, and long-term production plans.
Coordinate planning activities across manufacturing operations to ensure optimal utilization of resources and capacity.
Balance customer demand, production capacity, inventory targets, material availability, and operational requirements.
Lead the Customer Service team and oversee the end-to-end order fulfillment process from order receipt to delivery.
Ensure realistic delivery commitments and maintain high levels of customer satisfaction and on-time delivery performance.
Review customer forecasts, demand trends, and supply constraints to support effective business planning and decision-making.
Lead Demand & Supply Review meetings and support Integrated Business Planning (IBP) processes.
Manage inventory performance across Raw Materials, Work-in-Process, and Finished Goods while optimizing working capital.
Monitor manufacturing capacity, identify bottlenecks, and develop mitigation plans to support business growth and customer commitments.
Drive planning system improvements, ERP optimization, process standardization, and continuous improvement initiatives.
What you'll need:
Bachelor's Degree in Supply Chain Management, Industrial Engineering, Manufacturing Engineering, Operations Management, Business Administration, Economics, Chemical Engineering, or a related field.
Minimum 7 years of experience in Production Planning, Supply Planning, Supply Chain, Customer Service, or Operations Management within a manufacturing environment.
At least 3 years of leadership or management experience.
Strong experience in Production Planning, Order Fulfillment, Customer Service, and Inventory Management.
Experience with ERP systems, MRP, forecasting, and supply chain planning processes.
Experience working in Make-to-Order (MTO) and capacity-constrained manufacturing environments.
Professional certifications such as CPIM, CSCP, or equivalent are an advantage.
Strong English communication skills, both written and spoken.
What were looking for?
Strong expertise in production planning, supply planning, inventory management, and customer service operations.
Excellent understanding of demand and supply balancing, capacity planning, and Integrated Business Planning (IBP).
Strong analytical skills with the ability to interpret data, identify risks, and make sound business decisions.
Proven leadership experience with the ability to develop and motivate high-performing teams.
Strong stakeholder management, communication, negotiation, and customer relationship management skills.
A continuous improvement mindset with experience driving process optimization and operational excellence.
Ability to thrive in a fast-paced manufacturing environment while balancing competing priorities and customer expectations.
Why Join Us?
Zotefoams is growing fast, investing globally and winning in new markets. This is a chance to be part of a business where things are moving, decisions are made quickly, and your work has real impact.
You won’t be a small cog here. You’ll have the space to take ownership, contribute ideas and see them through. We back our people to develop, step up and build long term careers, supported by a team that works together and delivers.
Our Values
Courage – We challenge, act and push for better.
Impact – We focus on what matters and deliver results.
Respect – We value different perspectives and work as one team.
Zotefoams is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive.