Senior Implementation Project Manager

Back to jobsSenior Implementation Project ManagerCharlotte, North Carolina, United States; Denver, Colorado, United States; New York, New York, United StatesApplyAbout Judi Health Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: Judi Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, Judi Health™, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and Judi®, the industry’s leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform. Together with our clients, we’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit www.judi.health.Location: Hybrid (3 days per week in our NYC, Denver or Charlotte offices) Position Summary The Senior Implementation Project Manager leads the end-to-end delivery of complex client implementations across integrated pharmacy and medical benefit solutions. This role supports implementations for self-funded employers, municipalities, government entities, and third-party administrators with software licensing arrangements, ensuring a seamless onboarding experience that positions clients for long-term success. The position is responsible for driving implementation excellence through strong cross-functional coordination, disciplined project execution, and consistent application of best practices across lines of business. The Senior Implementation Project Manager aligns internal teams and client stakeholders, manages risks and dependencies, and ensures implementations are delivered accurately, efficiently, and at scale while maintaining high standards of service and communication. Position Responsibilities: Lead end-to-end implementation of new clients across pharmacy and medical benefits, ensuring accurate, timely, and seamless onboarding Develop and execute strategic implementation plans for PBM, medical, and integrated benefit clients, including complex, multi-product and enterprise accounts Define project scope, requirements, objectives, and success criteria in partnership with clients and internal stakeholders Serve as the primary client lead throughout implementation, managing communications, setting expectations, and delivering executive-level presentations Act as the primary escalation point for implementation-related issues, driving rapid resolution and cross-functional alignment Proactively identify risks, dependencies, and execution challenges, and implement mitigation strategies to ensure successful delivery Ensure all implementation activities are completed on time and in compliance with regulatory requirements, including exchange, Medicare, Medicaid, and other government programs Interpret self-funded plan SPDs and extracting key information necessary to configure claim adjudication platforms Partner with Sales and Account Management to understand client needs, benefit structures, and contractual obligations to ensure alignment during implementation Facilitate smooth Sales-to-Implementation hand-offs as it relates to both internal and external stakeholders Support business development efforts, including RFP responses, finalist meetings, and client presentations, with emphasis on integrated pharmacy and medical solutions Collaborate with internal and external subject matter experts and third parties to drive seamless implementation and operational readiness Build and maintain strong, trusted relationships with clients, stakeholders, and partners to drive satisfaction and long-term retention Track progress against milestones, maintain detailed documentation, and ensure transparency in reporting and status updates Promote continuous improvement by identifying opportunities to enhance implementation processes,...