Salesforce Developer III (Information Technology)

Johns Hopkins Carey Business School is hiring a Salesforce Developer III who will manage and maintain development across Carey's Salesforce environment (including CRM needs for Executive Education, Partnerships and Experiential Learning) and oversee platform administration. In addition to technical development work, this role will be customer-facing: the developer will work directly with internal Carey stakeholders to scope and prioritize enhancement needs and must explain technical options to non-technical audiences. The position works alongside and in cooperation with central University Salesforce teams. The position reports to the Director of Software and IT Services. The Developer III is responsible for the creation, implementation, maintenance, performance, production support and documentation of various departmental and enterprise-wide application systems. This includes but is not limited to the installation, modification, and testing of new and/or upgraded applications (packages or home grown), operating systems, file structures, hardware, communication devices, and productivity tools. Applies analysis techniques and procedures to gather and then translate business requirements into functional/technical specifications and designs. Using functional specifications and designs, produces all or part of the deliverables. Maintains databases and application system code. Specific Duties & Responsibilities Analysis & Requirements Gathering * Define moderately complex business/clinical/education problems by meeting with clients to observe and understand current processes and the issues related to those processes. Provide written documentation of findings to share with the client and other IT colleagues. * Gather moderately complex system requirements by meeting with clients and researching existing technology to understand the business requirements and possible solutions for new applications. Design & Development * Develop detailed tasks and project plans by analyzing project scope and milestones for moderately complex projects in order to ensure product is delivered in a timely fashion according to software lifecycle standards. * Write functional/technical specifications by taking the provided moderately complex system requirements and putting them into functional and technical descriptions for use by programmers and business analysts to develop technical solutions. * Develop/change data input, files/database structures, data transformation, algorithms, and data output by using appropriate computer language/tools to provide technical solutions for moderately complex application development tasks. * Document code and associated processes by adhering to development methodologies, adding code comments and appropriate documentation to various knowledge-based system(s) to simplify code maintenance and to improve support. Testing & Documentation * Create and document moderately complex test scenarios using the appropriate testing tools to validate and verify application functionality. * Test all changes by using the appropriate moderately complex test scenarios to ensure all delivered solutions work as expected and errors are handled in a meaningful way. * Author and maintain documentation by writing audience-appropriate materials to serve as technical and/or end-user references. Implementation & Maintenance * Implement changes by adhering to the change management policies and procedures for any given project to communicate to all parties the nature, significance, and risk factors of the solution. * Monitor changes and resolve moderately complex problems by responding as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully to satisfy the customer requirements and to provide a smooth transition to the new solution. * Provide support by triaging and resolving moderately complex issues to ensure prompt,...