Client Success Manager I
We're looking for a Client Success Manager I to join our growing Client Success team.
Are you passionate about helping clients succeed? Do you love learning the ins and outs of a product and connecting that knowledge to real client outcomes? Are you highly organized, a clear communicator, and eager to grow your career in client success? If so, we'd love to speak with you!
As a CSM I, you are an eager learner and a trusted partner in your clients' early journey with Luxury Presence. You bring genuine curiosity to every client conversation, working to deeply understand their goals and business needs — then translating that understanding into tangible platform outcomes.
Your First Mission: To deeply understand your clients' goals, business needs, and brand vision — and align that knowledge to meaningful platform outcomes.
Your Second Mission: To build trusted relationships through proactive communication, consistent follow-through, and genuine investment in each client's success.
Your Philosophy: To create a raving fan of every person that crosses your path.
In this role, you will support clients through onboarding, develop a strong command of the Luxury Presence platform, and work cross-functionally to ensure clients are getting maximum value from their investment. This is an excellent opportunity to grow your career in client success at a fast-paced, high-growth company.
We're looking for a Client Success Manager I to join our growing Client Success team.
Are you passionate about helping clients succeed? Do you love learning the ins and outs of a product and connecting that knowledge to real client outcomes? Are you highly organized, a clear communicator, and eager to grow your career in client success? If so, we'd love to speak with you!
As a CSM I, you are an eager learner and a trusted partner in your clients' early journey with Luxury Presence. You bring genuine curiosity to every client conversation, working to deeply understand their goals and business needs — then translating that understanding into tangible platform outcomes.
Your First Mission: To deeply understand your clients' goals, business needs, and brand vision — and align that knowledge to meaningful platform outcomes.
Your Second Mission: To build trusted relationships through proactive communication, consistent follow-through, and genuine investment in each client's success.
Your Philosophy: To create a raving fan of every person that crosses your path.
In this role, you will support clients through onboarding, develop a strong command of the Luxury Presence platform, and work cross-functionally to ensure clients are getting maximum value from their investment. This is an excellent opportunity to grow your career in client success at a fast-paced, high-growth company.
You're Good At
-
Building strong, trusted relationships with clients and understanding their goals and priorities
-
Communicating clearly and proactively — setting expectations, sharing updates, and ensuring clients feel supported
-
Driving product adoption by translating client goals into thoughtful, tailored platform recommendations
-
Managing multiple clients and priorities while staying highly organized and detail-oriented
-
Collaborating cross-functionally to advocate for client needs and ensure timely solutions
-
Approaching challenges with curiosity, professionalism, and a solutions-oriented mindset
You Have
-
3+ years of experience in Client Success, Account Management, Customer Support, or a related client-facing role
- 1+ year managing a book of business
-
Strong written and verbal communication skills
-
Comfort learning new software platforms quickly — experience with content management systems and integrations are a plus (ex. Wordpress, shopify, and common CRMs)
-
A basic understanding of digital marketing concepts (SEO, social media, content, and/or paid media) or a genuine eagerness to learn
-
A track record of being reliable, organized, and thorough in your work
-
Experience in a fast-paced, team-oriented environment
-
An interest in the real estate industry (a passion is a plus!)
-
Enthusiasm, competitive spirit, and a friendly and sunny disposition
You Crush
-
Asking great questions — you dig below the surface to truly understand what a client needs
-
Translating client goals into clear, actionable next steps on the platform
-
Learning fast and applying new knowledge to real situations
-
Prioritizing effectively when juggling multiple clients and tasks
-
Drawing people in with your energy and can-do attitude
-
Following up, following through, and never letting things fall through the cracks
-
Not taking yourself too seriously — you stay humble and keep it fun
Job Requirements
-
Located in Austin, TX or Scottsdale, AZ — Hybrid (In office 4 days a week for first 30 days, 3 days a week once you have completed new hire training)
-
Working hours of 8:00 am to 5:00 pm