Senior Director, Product & Operations Lead

MexicoFull-timePosted Aug 7, 2026

Job Description Summary:

The Coca‑Cola Company is evolving into a more digital‑first, data‑driven enterprise to fuel sustainable growth, increase speed to market, and unlock new sources of value. Rapid advances in technology, data, and AI create a unique opportunity to accelerate the KO system’s next chapter of growth by reimagining our core competitive advantages. Building on a strong foundation of modernized infrastructure, global digital experiences, early data capabilities, and proven use cases, we are now shifting from early wins to scaled, end to end impact on growth, productivity, and efficiency.

This next phase moves us from an analog world to a fully digitized one, powered by a digital growth engine that embeds data, technology, and AI into our most critical business domains. Success will require more than technology implementation, it demands a strategic transformation of core capabilities, a domain based, product centric operating model, and a cultural shift toward experimentation, data and technology fluency, and seamless partnership between business and digital teams.

Job Description Summary

The Product & Ops Lead is responsible for driving operational excellence, product execution, and technology delivery across strategic digital platforms and business initiatives within the LATAM Operating Unit. This role serves as the connective layer between business priorities, product teams, operating units, bottler organizations, and execution partners to ensure regional digital platforms are effectively prioritized, operationalized, delivered, adopted, and scaled.

The role combines product operations leadership, delivery management, and execution oversight to accelerate value delivery, improve organizational alignment, and enhance business outcomes across a portfolio of LATAM-specific digital platforms, including B2B2C, Coca-Cola en Tu Hogar, and other regional customer and consumer-facing solutions. The Product & Ops Lead partners closely with Operating Unit teams, bottlers, and technology delivery teams to coordinate implementation, integrations, platform operations, deployment readiness, and continuous improvement efforts across the region.

Success in this role requires strong execution leadership, operational rigor, stakeholder management, and the ability to drive clarity, alignment, and delivery across multiple platforms, markets, and bottler partners within a complex and fast-paced environment.

Responsibilities include:

Lead the delivery coordination, deployment, and scaling of strategic LATAM digital platforms, including B2B2C, Coca-Cola en Tu Hogar, and future regional capabilities, ensuring successful integration and execution across Operating Unit and bottler ecosystems

Lead operational governance and execution management across strategic products, platforms, and transformation initiatives.

Partner with business, product, and digital teams to align priorities, roadmaps, dependencies, and execution plans with enterprise objectives.

Drive product operationalization, adoption, and execution readiness across global teams, operating units, and bottler stakeholders.

Establish and manage operational rhythms, governance forums, delivery tracking, KPI reporting, and executive visibility processes.

Coordinate cross-functional activities to ensure successful planning, prioritization, delivery, stabilization, and continuous improvement of products and capabilities.

Support product lifecycle management, including intake processes, backlog coordination, release planning, and operational readiness activities.

Identify operational risks, execution gaps, dependencies, and process inefficiencies and proactively drive mitigation strategies.

Enable strong portfolio visibility and decision-making through structured reporting, analytics, and business performance insights.

Drive simplification, standardization, and process optimization across product and operational workflows.

Partner with business leaders and delivery teams to ensure alignment between strategic priorities and operational execution.

Support Agile ways of working and continuous improvement initiatives to improve speed, quality, and business value realization.

Evaluate emerging tools, automation opportunities, AI-enabled capabilities, and operational best practices to improve execution effectiveness.

Manage stakeholder communications and engagement across multiple business functions and leadership levels.

ORGANIZATIONAL IMPACT

Provides leadership across LATAM regional platform delivery initiatives, coordinating execution across multiple markets, bottler partners, technology teams, and external vendors to ensure successful platform implementation and adoption

Leads operational execution and governance activities across complex enterprise initiatives spanning multiple functions, operating units, and external partners.

Drives short- and mid-term operational strategies that improve delivery effectiveness, business alignment, organizational transparency, and execution consistency.

Influences product operations, governance models, prioritization frameworks, and execution processes across the enterprise.

Enables stronger coordination between business, product, digital, and operational teams to accelerate transformation outcomes.

Operates within highly matrixed environments requiring collaboration across commercial, supply chain, finance, digital, and bottler ecosystems.

Provides leadership and direction to cross-functional teams, delivery partners, and operational stakeholders.

INNOVATION & COMPLEXITY

Solves complex operational and execution challenges involving multiple stakeholders, competing priorities, evolving business needs, and cross-functional dependencies.

Drives operational simplification and scalable execution models across fragmented processes and teams.

Leverages data, analytics, automation, and AI-enabled tools to improve operational effectiveness and decision-making.

Balances strategic priorities with execution realities in fast-paced and evolving environments.

Identifies root causes of delivery and operational challenges and implements sustainable improvement opportunities.

COMMUNICATION & INFLUENCE

Influences senior business and digital leaders on operational priorities, execution decisions, governance models, and delivery approaches.

Communicates complex operational and product concepts clearly to technical and non-technical audiences.

Facilitates alignment across business teams, operating units, product organizations, and leadership stakeholders.

Leads executive discussions related to delivery health, operational readiness, risks, dependencies, and transformation progress.

Builds strong relationships across the Coca-Cola system to drive collaboration, accountability, and successful execution outcomes.

Candidate Profile

A highly collaborative and execution-focused leader with strong experience driving product operations, enterprise governance, and large-scale transformation initiatives. Combines strategic thinking with operational discipline to improve organizational effectiveness, accelerate delivery, and enable scalable business transformation.

Thrives in highly matrixed environments and demonstrates the ability to navigate ambiguity, influence stakeholders, drive alignment, and execute against evolving priorities while fostering a culture of accountability, agility, and continuous improvement.

Experience & Qualifications

10–15+ years of experience in product operations, program management, digital transformation, strategy, business operations, or related leadership roles within complex global organizations.

Proven experience leading cross-functional operational initiatives and managing enterprise-scale programs and delivery governance.

Strong understanding of product operating models, Agile delivery practices, portfolio management, and operational execution frameworks.

Demonstrated ability to manage dependencies, risks, stakeholder alignment, prioritization, and organizational change activities.

Exceptional structured thinking, communication, executive storytelling, and problem-solving capabilities.

Strong ability to leverage data, analytics, AI tools, and operational insights to drive decision-making and business outcomes.

Experience partnering with senior business leaders, digital organizations, operating units, and external stakeholders.

Exposure to commercial, supply chain, finance, people & culture, and enterprise operations environments preferred.

Experience in consumer products, global enterprises, or highly matrixed operating environments preferred.

Expertise in Microsoft 365 tools, project/portfolio management platforms, and collaboration technologies.

Skills:

Agile Methodology, Application Development, Budgeting, Business Processes, Business Value Creation, Change Management, Decision Making, Financial Forecasting, Leadership, Long Term Planning, Microsoft Azure, Microsoft Office, Negotiation, Process Improvements, Risk Assessments, Risk Management, Software Development, Software Development Life Cycle (SDLC), Strategic Alignment, Strategic IT, Structured Query Language (SQL), Vendor Management, Waterfall Model

Location(s):

Mexico

City/Cities:

Mexico

Travel Required:

00% - 25%

Relocation Provided:

Job Posting End Date:

August 29, 2026

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.