Business Support, Administrative Services

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Role Overview
● The Facilities Coordinator works closely with the Site Service Manager/Assistant Site Service Manager with operational activities in accounting and finance, maintenance and
operations, vendor management, procurement of material, equipment & supplies, occupancy services and in charge of on-boarding process.
● Act as a collaborative team player, working seamlessly with cross-functional members to achieve shared operational goals.
● The position of Facilities Coordinator requires substantial independent coordinator skills, process ownership, decision making, administrative and technical expertise. The incumbent;
○ Serves as an integral part of a facilities team to deliver outstanding customer service to users.
○ Proactive & timely communication: maintain clear, prompt, and effective communication with key stakeholders, vendors, and team members.
○ Prioritize and address urgent facility issues in alignment with EHS standards to uphold a safe and compliant workplace environment.
○ Resolve user requests directly by guiding them through the ticketing and self-service systems.
○ Proactively expands role responsibilities by acquiring new skills, including, but not limited to, leveraging AI for workflow efficiency.
● Handle complex and confidential facility operations, ranging from vendor contract and budget reports to sensitive employee data.
● This position requires a person who can be responsible for prioritising projects to meet multiple deadlines in a fast-paced, people-oriented environment.

Preferred Experience & Skills:
● Excellence in coordinating site operations and workplace services
● Strong Client/Stakeholder Engagement
● Proven experience in procurement and vendor management is a plus
● Foundational knowledge of financial and accounting procedures
● Experience in office EHS compliance and workplace safety
● Experience in workplace safety oversight and vendor risk management
Key Job Requirements:
1. Soft Services, Vendor & Amenities Management
● Oversee the scheduling and performance of all soft service maintenance operations to ensure service excellence.
● Manage and support building services, including transportation, event coordination, space management, occupancy planning, janitorial, reception, and general office amenities.
● Oversee seamless replenishment and optimal stock levels for workplace amenities and office consumables.
● Manage indoor plant maintenance operations and vendor performance to sustain a high-standard workplace environment.

Manage office furniture and operational assets while maintaining high inventory accuracy and equipment records.
● Maintain premises in optimal working condition by implementing industry-best operational practices.
2.Environmental Health & Safety (EHS) & Risk Management
● Ensure compliance with EHS standards and proactively mitigate workplace hazards through routine safety inspections and risk assessments.
● Oversee on-site contractors to ensure timely service delivery, full compliance with Statements of Work (SOW), and validation of required safe work permits prior to work execution.
● Observe and report all incidents or suspicious activity to the Site Service Manager or Client Security as appropriate for the circumstances and/ or as required by the site.
● Follow established escalation and incident reporting procedures during emergency or critical scenarios.
● Risk Management:
○ Assist in the implementation and management of property risk management programs.

3. Operations Excellence & Project Management
● Track project milestones, timelines, and operational details to ensure on-time delivery across workplace initiatives.
● Establish and enhance site field manuals and SOPs for core FM functions to streamline operations and ensure compliance.
● Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times.
● Be responsible to consolidate all customer issues and generate a monthly report.
● Prepare logs, documents and reports as required for the site and take action as required.
● Project Management & Organisational Skills:
○ Proven ability to manage multiple and complex operational matters on a daily basis.
○ Demonstrates ability to prioritise and manage the completion of projects in an efficient and timely manner.
4.Financial & Procurement Operations
● Drive procurement operations and serve as the centralized POC for designated vendor categories across all sites.
● Managed the vendor onboarding process and maintained accurate, up-to-date vendor profiles.
● Process timely cost approvals and review work reports for accuracy.
● Proactively refine operational standards, maximizing cost efficiency without compromising service quality.

6. Team Leadership & Cultural Alignment
● Collaborate closely with all colleagues, supporting peers as needed and mentoring junior staff to build a resilient and highly cooperative workforce.
● Achieve Key Performance Indicators and Service Level Agreement targets.
● Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies.
● Firm First Mindset:
○ Able to cooperate and work well with others to meet targets.
○ Support the team effectively as and when needed.
○ Proven ability to commit to flawless execution while complying with firm’s procedures and standards.
○ Be a team player and work with other members of the team to meet all team goals and deliver performance excellence.
7. General Site Support
● Ad Hoc responsibilities assigned by the Site Service Manager.
● Provide backup assistance across reception, mailroom, and event management teams to maintain seamless site service continuity during peak hours or staff shortfalls.

Preferred Qualifications:
● 3 to 4 years of prior experience in facilities, property management, hospitality, or related fields.
● Knowledge of local occupational health and safety regulations, critical facility operations, and specialized vendor management.
● Understanding of core building systems, including CRAC, chillers, fire protection, M&E, and BMS.
● Proven ability to prioritize projects and hit tight deadlines in a fast-paced, team player, people-oriented environment.

Location:

On-site –New Taipei, Taiwan, China, New Taipei City, Taiwan, China

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.