Operations Analyst

Operations Analyst LocationMonterreyEmployment TypeFull timeLocation TypeHybridDepartmentOperationsFounded in 2023, Tensec is a global fintech that enables small and medium-sized businesses (SMBs) to enter global trade and thrive by giving them access to global transaction banking solutions that are user-friendly, efficient, and secure.Tensec founders have driven startups from foundation to exit, built decacorns, and led global teams at companies such as PayPal, Credit Karma, Facebook, Goldman Sachs, Visa, Mastercard, and American Express. We’re putting together a world-class team to disrupt the $50 trillion cross-border b2b financial services industry by providing SMBs the financial strength to participate and win in the global economy.We believe that successful companies and teams are directly correlated to a company's cultural DNA. At Tensec, we make a deliberate effort to create values and foster a culture able to unleash both human and organizational potential. We strongly believe that the best business results derive from teams that have a strong identification with a mission, push themselves to the edge, and love what they do.The Tensec team is diverse and global, with members in San Francisco, New York, Miami, Monterrey, and Sao Paulo. We are funded by top venture capital firms such as Quiet Capital, Costanoa Ventures, Coinbase Ventures, Clocktower, WillowTree, and prolific angels such as Jason Pate (Chief Strategy Officer, Plaid), Bora Chung (ex-Chief Experience Officer, Bill.com and Board Member, Remitly). How we WorkWe move fast, debrief quickly, and expect you to own your output. This is a dynamic company, we value speed and decisiveness over process. You'll have the context you need to make good decisions, and the autonomy to make them.Location: Monterrey, Mexico. This role follows a hybrid model. We ask that you're in our Monterrey office 2–3 days per week.About the RoleTensec is looking for an Operations Associate to support the day-to-day execution of our client onboarding and transaction operations across Mexico. This is an entry-level role, ideal for a recent graduate who is highly organized, comfortable presenting ideas clearly, and confident engaging directly with clients. You'll work closely with the Customer Care and Ops Lead and the Mexico operations team to keep new clients moving smoothly through onboarding and to ensure transactions are followed up on and resolved without delay.This role is a great launchpad for someone early in their career who wants hands-on exposure to how a cross-border payments and FX business runs day to day, with direct visibility into client relationships and operational processes from week one.Key ResponsibilitiesClient Onboarding SupportSupport new client onboarding from application through activation, ensuring all required documentation and information is collected accurately and on time.Serve as a friendly, responsive point of contact for new clients during onboarding, answering questions and guiding them through next steps.Track onboarding status across clients and flag delays or blockers to the Customer Care and Ops Lead.Transaction Follow-UpMonitor new transactions and proactively follow up with clients and internal teams to ensure timely completion.Identify and escalate transaction issues or delays before they become client-facing problems.Maintain clear, up-to-date records of transaction status for reporting purposes.Operations Support (Mexico Team)Provide day-to-day support to the Mexico operations team on recurring administrative and coordination tasks.Help maintain and organize operational documentation, trackers, and SOPs.Assist in coordinating between local operations, customer service, and other cross-functional teams as needed.Reporting and PresentationsPrepare clear, well-organized status updates and summaries for internal stakeholders.Build simple presentations to communicate onboarding progress, transaction status, or process updates.Support the Customer...