Technology Installer | Network Solutions

#LI-DNI

Essential Functions and Primary Duties

•  Regular travel, including overnight stays, to client locations to install Edward Jones branch offices 
• Responsibilities include set-up of computers, printers, cabling, telephony systems, and other equipment 
• Lead and manage on-site installation activities, coordinating Field Service Technicians and overseeing contractors as needed 
• Accurately track work time, update task status in the online system, and document ticket resolutions 
• Follow escalation procedures to ensure timely resolution of issues 
• Comply with Asset Management protocols by documenting equipment movements, properly packaging/shipping returns, and maintaining shipping logs 
• Provide technical support with minimal disruption to client operations 
• Train clients on the use of new hardware and technologies 
• Maintain inventory of tools, parts, and vehicle stock to ensure readiness for client visits 
• Troubleshoot, repair, and upgrade telephony, computing, network, print, and AV hardware as business needs evolve 
• Install, maintain, and repair structured cabling in commercial settings, including cable management at end-user and network locations 
• Coordinate ETAs that align with client needs for maintenance, project, and IMAC activities 
• Monitor and manage ticket queues, assuming ownership of tickets as needed 
• Legally operate and maintain a company vehicle in compliance with company policies, including scheduling regular maintenance 
• Deliver excellent customer service at all times 
• Perform related project work as assigned

 

Preferred Qualifications 

• Willingness to travel regularly to client locations, including air travel and long-distance driving 
• Skilled in troubleshooting, repairing, and upgrading a wide range of electronic voice, data, and AV hardware, including cabling and terminations 
• Ability to work independently to complete maintenance, projects, and IMAC calls efficiently 
• Provide coverage for other service areas when required 
• Maintain high speed internet access 
• Maintain residence in assigned territory 
• Carry a company issued cell phone and respond when called upon 
• 3 or more years of IT and/or field service experience OR one year as a Field Service Technician with CBIZ Network Solutions 

Minimum Qualifications

• Bachelor's degree from accredited college or technical school OR equivalent field service experience

• Able to use all related computer hardware and software

• Able to use job related tools

• Able to safely use step ladder

• Able to lift and/or move up to 100+ pounds of equipment

• Possess a valid driver's license in the employee's state of residence, allowing legal operation of a company vehicle.

• Provide documentation verifying a minimum age of 21 to meet company car insurance requirements.

• Maintain residence in assigned territory