Localization Program Manager

About the Role

The Localization team is looking for an experienced Localization Program Manager to help scale Uber's global localization efforts. In this role, you will partner cross-functionally with Product, Design, Content, Engineering, Marketing, Legal, Regional Operations, and other teams to deliver high-quality localized experiences that support global and regional product launches.

You will own end-to-end localization programs, drive process improvements, and help shape the future of localization through automation and AI-powered workflows.

This is a hybrid role requiring employees to work from the office three days per week.

What You'll Do

• Manage end-to-end localization for Uber products and external-facing content across all supported languages, including planning, stakeholder consultation, localization delivery, linguistic quality assurance (LQA), and localization bug management.
• Partner with Product, Engineering, Design, and other cross-functional teams to review and influence product requirements (PRDs/RFCs), ensuring globalization and localization needs are considered early in the development lifecycle.
• Lead localization for a wide range of content, including product UI, customer support content, legal documentation, marketing campaigns, websites, surveys, contracts, dashboards, and other customer-facing assets.
• Drive cross-functional initiatives to improve localization processes, scalability, and operational efficiency.
• Identify opportunities to enhance localization tools and workflows, partnering with Localization Technical Operations to implement improvements.
• Collaborate closely with external localization vendors and language service providers, ensuring high-quality deliverables and on-time execution across regional time zones.
• Monitor localization quality, timelines, budgets, and program health while identifying trends and opportunities for continuous improvement.

Basic Qualifications

• Bachelor's degree or equivalent practical experience.
• 5+ years of localization project or program management experience within the technology industry, preferably on the client side.
• Strong understanding of localization, internationalization (i18n), and globalization (g11n) best practices.
• Experience leveraging modern localization technologies, including Machine Translation (MT), Large Language Models (LLMs), and Generative AI within localization workflows.
• Experience working with localization vendors supporting Fortune 100 companies or enterprise-scale localization programs.
• Experience managing localization budgets and analyzing program metrics and trends.
• Proven ability to operate independently, manage ambiguity, and drive complex programs across multiple stakeholders and regions.
• Strong analytical and problem-solving skills, with the ability to translate business objectives into actionable solutions.
• Exceptional attention to detail with a strong focus on quality and execution.
• Demonstrated ability to influence and align cross-functional stakeholders across varying levels of the organization.
• Excellent written, verbal, and presentation skills.
• Ability to quickly learn new tools, systems, and technologies.

Preferred Qualifications

• Experience using Computer-Assisted Translation (CAT) tools such as WorldServer, Phrase, Trados, or similar localization platforms.
• Experience managing localization across multiple content types, including product UI, Help Center/support content, marketing materials, and legal documentation.
• Experience designing or implementing GenAI-enabled localization workflows, including AI quality evaluation and human-in-the-loop review processes.