IT Service Management Representative
BengaluruFull-timePosted Jul 28, 2026
Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Infor WFM Workbrain
Good to have skills : Oracle HCM Cloud Payroll
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an IT Service Management Representative, a typical day involves overseeing the delivery and smooth operation of IT production systems and services. This role requires continuous monitoring to ensure that infrastructure services remain available and reliable. The individual actively supports the lifecycle of service management, addressing any issues that arise to maintain client satisfaction. Daily tasks include coordinating with various teams to manage risks associated with IT services and ensuring that all production systems and devices are functioning optimally to support business needs.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless service delivery and incident resolution.
- Monitor system performance and proactively identify potential risks to prevent service disruptions.
- Document and communicate service management processes and updates to relevant stakeholders.
- Assist junior team members by sharing knowledge and providing guidance to support their development.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Infor WFM Workbrain.
- Good To Have Skills: Experience with Oracle HCM Cloud Payroll.
- Strong understanding of IT service management principles and best practices.
- Ability to troubleshoot and resolve issues related to production IT systems efficiently.
- Familiarity with monitoring tools and techniques to ensure system availability and performance.
- Effective communication skills to liaise with technical teams and clients.
Additional Information:
- The candidate should have minimum 3 years of experience in Infor WFM Workbrain.
- This position is based at our BDC7C - SEZ office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Infor WFM Workbrain
Good to have skills : Oracle HCM Cloud Payroll
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an IT Service Management Representative, a typical day involves overseeing the delivery and smooth operation of IT production systems and services. This role requires continuous monitoring to ensure that infrastructure services remain available and reliable. The individual actively supports the lifecycle of service management, addressing any issues that arise to maintain client satisfaction. Daily tasks include coordinating with various teams to manage risks associated with IT services and ensuring that all production systems and devices are functioning optimally to support business needs.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless service delivery and incident resolution.
- Monitor system performance and proactively identify potential risks to prevent service disruptions.
- Document and communicate service management processes and updates to relevant stakeholders.
- Assist junior team members by sharing knowledge and providing guidance to support their development.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Infor WFM Workbrain.
- Good To Have Skills: Experience with Oracle HCM Cloud Payroll.
- Strong understanding of IT service management principles and best practices.
- Ability to troubleshoot and resolve issues related to production IT systems efficiently.
- Familiarity with monitoring tools and techniques to ensure system availability and performance.
- Effective communication skills to liaise with technical teams and clients.
Additional Information:
- The candidate should have minimum 3 years of experience in Infor WFM Workbrain.
- This position is based at our BDC7C - SEZ office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.