MCP Client Relationship Manager
The primary responsibility of the Client Relationship Manager is to develop and maintain the relationship between Mayo Clinic and the client. The Client Relationship Manager will be expected to fully understand the products/services as part of the assigned programs. A successful Client Relationship Manager will also have the necessary emotional intelligence to successfully navigate collaborations and drive advancements in strategic priorities for the clients. This will include interfacing with the other Mayo Clinic Platform delivery and development teams, and managing go-live and onboarding activities, and resolving issues. The Client Relationship Manager will be engaged early in the development of the relationship between the client and Mayo Clinic, interfacing with the Prospecting, Due Diligence, Sales, and Implementation teams to ensure a solid foundation is established to enable a successful long-term relationship. During the onboarding process, the Client Relationship Manager will be established as the primary point of contact between the client and Mayo Clinic. As a result, the Client Relationship Manager is responsible for promoting and instilling Mayo Clinic's core values within the relationship. The Client Relationship Manager will continue as the primary point of contact throughout the relationship to ensure overall alignment with strategy. The Client Relationship manager will report regular status updates to Mayo Clinic Platform and the client and is accountable for accurate billing / timely payment of invoices. Must be able to effectively manage time and priorities across multiple clients. The Client Relationship Manager will be expected to manage client expectations and to promote and coordinate professional services to deliver value add solutions to the client. Key success metrics: client satisfaction, client retention, product utilization, revenue growth, expense management, and maintaining account management discipline.
• Bachelor's degree in Business Administration, Sales, Marketing, Management, Healthcare or related field with 3 years of experience in healthcare operations, clinical care, account management, client/customer service or sales within the healthcare, or health-related business.
• OR master’s degree in Business Administration, Sales Marketing, Management, Healthcare or related field with 1 year of experience in health care operations, clinical care, account management, client/customer service, or sales within healthcare or health-related business.
• Proven success interacting with all levels of key decision-makers both externally and internally to meet client and organizational needs.
• Excellent oral and written communication skills to effectively facilitate meetings, deliver presentations, craft proposals, and communicate clearly and succinctly.
• Must be proficient in English
A PhD is preferred. Experience in clinical operations is preferred for Client Relationship Managers reporting to Provider Market. Experience with technical products is preferred for Client Relationship Managers reporting to Services. Strong organizational and project management skills. Must maintain a high-level of integrity and be self-motivated to work independently. Additional consideration will be given to candidates with a proven track record of successful account management experience.