Banamex | Distrito Uruapan | Volante Foraneo | Pátzcuaro

Single PositionExplore a Career With UsView All JobsBanamex | Distrito Uruapan | Volante Foraneo | PátzcuaroPATZCUARO, Michoacán, Mexico No longer accepting applications.Job ID26978771Date posted07/09/2026DepartmentCustomer ServiceThe Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to client inquiries while identifying cross sell opportunities.Responsibilities:Provide customer service to existing clients, including first contact resolution, answering inquiries, addressing concerns, resolving complaints, and providing training assistanceParticipate in engagement campaigns to potential and existing clients to increase growth opportunitiesAssist office staff with client credit applications and transaction processingAnalyze disbursement reports and assist providers with account reconciliationAssist dealers with processing transactions via Point of Sale (POS) Terminals, website, Interactive Voice Response (IVR), and VeriFoneOrder, replace, and track provider enrollment kits and marketing informationProcess test transactions for initial setup and applications for prospective providers as well as retrieve, update, and store provider data in all appropriate systemsRetrieve, update, and store provider data in all appropriate systemsPlace outbound welcome, marketing, and sales calls to new, potential, and existing providers, as well as schedule training sessionsUpdate information for change of address and bank info changes and perform department assistance functions as assigned by managementAssist in reviewing all setups and Merchant Non-Monetary transactions, create new merchant setups in Sales Assist, VeriFone, and Web, and provide merchant specialty reportingFulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:2-4 years of relevant experienceExperience within customer service, call center, or retail preferredExperience with relationship building with internal and external customersRetrieve, update, and store provider data in all appropriate systemsEducation:High School diploma or equivalent This site uses only strictly necessary cookies to perform basic functions. You may adjust the settings of your internet browser to reject or block all cookies or trackers, but doing so may affect how the website functions. This website is hosted by an external service provider and all cookies are controlled and configured by Citi. For detailed information please read our Citi Careers Cookie Policy.I have read the cookie notice