Sales and Customer Support Specialist with German (maternity cover)
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
We're driving toward the ultimate victory: a world without the fear of cancer.
In 2019, Varian, a Siemens Healthineers company, created the Interventional Oncology (IO) business to address the growing opportunity to deliver another minimally invasive, local regional therapy with focus on Oncology. Varian is committed to driving innovation via treatment planning, guidance, and post-treatment verification with best-in-class hardware to deliver the solutions to drive adoption of these therapies. We acquired four companies to enter this market and are in the process of building the team and product portfolio to drive to a market leadership position.
Do you enjoy providing excellent customer service and are interested in joining us in our fight against cancer? If the answer is yes, we are looking for a German speaking Sales and Customer Support Specialist for our Interventional Solutions Team, located in our Budapest, Hungary office.
As a member of the team, you will be responding to our customer’s needs with a high degree of urgency, empathy, sensitivity, perseverance and accuracy.
As a Sales and Customer Support Specialist your primary responsibilities will be:
Processing orders ensuring the integrity of all customer data and accuracy of orders
Ensuring the completion of customer’s orders, from receiving the order until the delivery, including resolving customer order and logistics related issues on an international level
Assisting our customers and helping to resolve their inquiries effectively via email and phone in a professional, friendly and efficient manner
Actively supporting the sales activity around the EMEA and APAC region
Handling & resolving customer complaints
Maintain account related information in the company designated CRM system such as new accounts, changing existing accounts with the support of the Master Data Team
Actively working with different departments to sort out issues, including billing, logistics, sales or regulatory affairs teams in an international and multicultural environment
Managing consignment stocks of various products
Facilitating the invoicing process
Coordinating service and maintenance requests
Case management in our CRM system (SalesForce)
Job Requirements:
College/university degree
At least 3 years of experience in customer support or in a similar position
Fluency in English and German language is required
Excellent customer service and problem solving and prioritization skills
International shipping and logistics experience and knowledge of documentation and international customs requirements highly appreciated
Can do attitude and solution-oriented mind-set
Display attention to detail and accuracy
Exceptional written and verbal communication skills
Ability to work independently while being an excellent team player
Proficient in utilizing business tools such as MS Office, Word, Excel and PowerPoint
Experience with SAP or equivalent ERP software desired
Experience with SalesForce or equivalent CRM software desired
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Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
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