Employment Type:

Full time

Shift:

Day Shift

Description:

Supports the Trinity Health Alliance of Michigan pharmacy team to enhance workflow for clinical pharmacy services throughout the network, including medication therapy management (i.e. medication reviews and chronic disease management).  Provides patient identification, outreach and scheduling support for Pharmacists completing clinical services within the network and providing telephonic patient care (i.e. pre-visit med rec, adherence monitoring) and supporting data/metric tracking, trending and reporting.

Education

Required: High School Diploma/GED/Equivalent

Preferred: Post-secondary education (vocational, technical, diploma program, bachelors, etc.)

Credentials/Licensure

Required: Michigan Board of Pharmacy Technician registration/license; Certified Pharmacy Technician (CPhT) with PTCB.

Preferred: Graduate of formal pharmacy technician training program; BLS certification.

Related Experience

Required: Three years of pharmacy technician practice.

Preferred: Experience with patient outreach programs. Sales related experience.

Other Knowledge, Skills and Abilities

Required: Ability to communicate in English (verbal and written). Ablity to work independently and collaboratively with staff.

Preferred: Good knowledge of the managed care environment. Good knowledge of retail or specialty pharmacy practice.

Supports the Trinity Health Alliance of Michigan pharmacy team to enhance workflow for clinical pharmacy services throughout the network, including medication therapy management (i.e. medication reviews and chronic disease management).  Provides patient identification, outreach and scheduling support for Pharmacists completing clinical services within the network and providing telephonic patient care (i.e. pre-visit med rec, adherence monitoring) and supporting data/metric tracking, trending and reporting.

Interacts with all levels of medical staff to discuss relevant patient information as warranted.
Conducts chart review and patient interviews to identify patient specific reasons for poor medication adherence; resolves identified problem or escalates to clinical pharmacist.
Performs medication history taking for patients recently discharged from the hospital or as requested by the Clinical Pharmacist.  Records medication information in the electronic health record and updates existing information as needed to ensure accuracy of the patient home medication list.
Gathers data and generates reports to improve clinical pharmacy quality metrics and pharmaceutical cost.
Documents patient cases in electronic medical record effectively.
Appropriately identifies situations for referral to Clinical Pharmacist (i.e. medication adverse event, medication ineffective, drug-drug interaction, lab test indicated).
Provides education to reinforce patients' self-management of medications, including proper administration, medication adherence, storage and drug disposal.
Prepares and maintains patient education materials/handouts.
Proactively contacts patients identified from medication adherence-related reports, high-risk patient reports or Medication Therapy Management (MTM) eligible patient reports.
Participates in training and orientation of new employees as needed.
Reports issues and concerns to manager in a timely manner.
Performs other related duties as assigned.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.