Bilingual Member Support (3 Days Off)

Skip To Job Description Bilingual Member Support (3 Days Off) Mexico City, Mexico Full Time Member Experience Entry Level Share Important NotesThis position is based on-site in Mexico City, CDMX. Remote work is not available for this role.Submitted resumes must be in English to be considered.About Us:Since 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.About the Team:Our Member Support Team leads the way to make sure that our members have a world-class experience throughout their Landing journey. You’ll get to work with a tight-knit, fun group of people that are passionate about creating a first in class experience for our members. Our office is an open concept where we are working hard, but also having fun along the way, listening to music, and probably enjoying a plethora of our company-provided snacks!About the Role:We are looking for a Member Support Analyst to join us at Landing! In this role, you’ll respond to emails, phone calls, and chats to ensure that our members’ questions and concerns are taken care of quickly and efficiently. You'll gain customer support experience while also learning relationship building and other valuable skills.What You’ll Do:Deliver exceptional customer service to all of our members.Record all member interactions with clear and concise notes in response to their request.Coordinate member’s move-in and move-out of Landing homes.Own the resolution of home issues, including diligent follow-up between members, hosts, and our properties.Creates necessary tickets for follow-up while ensuring the proper ownership to achieve exceptional member experience.Find solutions where possible to meet the needs and retain our members.Communicate and reinforce the value and benefits of our products and services to members.Provide expert property knowledge to guide members throughout their Landing journeyWhat You Need:English proficiency: Fluent (B2–C1)Ability to work from our Polanco office — a collaborative, fast-moving environment.Superb communication skills, both written and via phone.Ability to work a flexible schedule1+ year of proven exceptional customer service deliveryWell organized and able to use different administrative tools simultaneously.Be kind, self-motivated and hardworking, a history of achieving targets.Customer-focused approach to problem-solving.Ability to work in a fast-paced environment.Tech-savvy - Familiarity with Mac, Google Drive, Excel.Adaptability to changes.Compensation & Benefits:Salary $16,500 gross monthly with career growth planGrocery vouchers: $1,500 MXN net per monthVacation: 12 days per year (available after 90 days of employment)Paid time off (PTO): 40 hours per year (available after 30 days of employment)Health insurance package: Major medical (MetLife), minor medical (AXA Keralty), dental, and vision coverageParking: On-site parking for bikes, motorcycles, and carsTravel benefit: $750 USD annually in Landing Stays Share Apply Apply for this position Required* First Name* Last Name* Email Address* Phone* Address* Resume* We've received your resume. Click here to update it. Attach resume or Paste resume Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume Paste your resume here or Attach resume file LinkedIn Profile URL:* Desired salary* Can you work weekends?* No answerYesNo Can you work evenings? No answerYesNo In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will...