The group you’ll be a part of
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The impact you’ll make
As a Technical Instructor at Lam, you'll conduct dynamic technical training for customers and employees. You'll craft course content specifications and engaging lesson plans. Collaborating with cross-functional teams, you ensure alignment with the latest product features. Through a blend of classroom lectures, online formats, and hands-on laboratory sessions, you'll deliver impactful instruction. Join us in shaping a skilled workforce and advancing innovation at Lam.
What you’ll do
- Deliver technical training to Field Service Engineers, customers, and internal teams through classroom, hands-on, VR, and remote learning. Cover equipment operation, maintenance, troubleshooting, qualification, and service procedures in accordance with approved standards and customer requirements
- Support onboarding of new Field Service Engineers by strengthening core fundamentals (electrical, vacuum, RF, mechanical, schematics, safety, and troubleshooting) and preparing them for certification and field readiness
- Review and improve training materials, lab exercises, and assessments to enhance content quality, relevance, and learner engagement
- Collaborate with senior instructors, global training teams, and SMEs to integrate product updates, service documentation changes, field feedback, and localized learning aids for SEA audiences
- Maintain technical expertise in assigned platforms, complete required certifications, and stay current with product updates, service procedures and field issues
- Support daily operations of the SEA Technical Training Center, including lab readiness, VR systems, equipment, tools, and classroom resources
- Ensure training facilities meet safety, quality, 6S, and audit requirements while supporting class setup, logistics, and closeout activities
- Partner with Field Service Managers and regional teams to identify training needs, capability gaps, and continuous improvement opportunities
- Promote a positive learning environment that encourages safe work practices, technical growth and continuous improvement
- Analyze learner feedback to improve training delivery, student experience, efficiency and overall effectiveness
- Contribute to VR, digital learning, AI-enabled onboarding, and other initiatives that support scalable training and regional growth
- Take on ad-hoc duties as and when assigned by the Immediate Supervisor
Who we’re looking for
- Diploma or Bachelor’s Degree in Electrical Engineering, Electronics Engineering, Mechanical Engineering, Mechatronics, Physics, Materials Science, or a related technical discipline with more than 5 years experience in semiconductor equipment service, technical support, manufacturing, process engineering, equipment engineering, or related technical field
- Hands-on experience with complex equipment troubleshooting, maintenance, installation, or qualification
- Experience working in a semiconductor fab, equipment supplier, or customer support environment is essential
- Prior experience coaching, mentoring, conducting OJT, or delivering technical training is advantageous
- Prior experience in Wafer Frontend Semiconductor Etch and/or Deposition Equipment is required
Preferred qualifications
- Experience as a Field Service Engineer, Equipment Engineer, Product Support Engineer, Process Engineer, or Technical Trainer
- Familiarity with Lam Research equipment, service procedures, or technical documentation
- Experience with VR-based, simulation-based, remote, or instructor-led training
- Product certification or hands-on experience across semiconductor equipment platforms
- Experience supporting new-hire onboarding or technical certification programs
- Comfortable working with cross-functional and regional teams
- Ability to travel regionally or globally when required
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.