Senior Technical Writer, Product Associate - Payments

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in JP Morgan Payments, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
 Job responsibilities

• Partner with a team of Technical Writers focused on payment product documentation.
• Create and maintain comprehensive technical developer guides, user manuals, installation guides, and other technical documents as needed.
• Collaborate with cross-functional teams, including product managers, software engineers, and subject matter experts, to gather information and understand documentation requirements.
• Analyze and interpret complex technical information and present it in a clear and concise manner for both technical and non-technical audiences.
• Curate documentation in adherence to team style guides, templates, and standards to ensure consistency and quality across all technical documents.
• Conduct thorough reviews and edits of documentation to ensure accuracy, clarity, and completeness.
• Support all controls and compliance requirements and ensure that all pre and post launch conditions are met to release documentation on time.
• Stay current with industry trends and best practices in technical writing and documentation.
• Participate in product development meetings to gain a deep understanding of new features and enhancements.

• Provide feedback and suggestions for improving current content and develop innovative methods for improvement.

Required qualifications, capabilities, and skills

• 3+ years of experience writing complete and complex technical content.
• Superb written communication skills, with strong attention to detail and accuracy.
• Firm understanding of SDLC/PDLC (systems/product development lifecycle).
• Previous experience in using authoring tools to create documentation.
• Understand user experience and content optimization principles across channels.
• Strong collaboration skills and experience working in cross-functional teams.
• Experience in working with engineers to improve user experience, refine content, and create visuals for technical support content.
• Ability to read and interpret YAML, JSON and Markdown.
• Ability to work on multiple projects simultaneously after prioritizing the tasks.

Preferred qualifications, capabilities, and skills

• Bachelor’s degree (or equivalent) in journalism, communications, or relevant technical field.
• Previous experience in finance or payments.
• Previous experience in software development.
• Previous experience with new product launches and/or transformations of mission-critical platforms.