Business Discovery & Analysis
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Lead and facilitate discovery activities to understand business problems, opportunities and desired outcomes before defining solution requirements.
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Identify opportunities to improve business capabilities through better use of enterprise data.
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Lead current and future state analysis across business processes, information flows and data domains.
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Present options, trade-offs and recommendations to support informed business decisions.
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Collaborate with Analytics and AI teams to define business requirements that enable analytical and AI-driven solutions.
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Elicit, analyse and validate business requirements using a range of techniques including workshops, interviews, process analysis, document analysis and data analysis.
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Define business processes, business rules, KPI definitions, data requirements and acceptance criteria that enable successful delivery.
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Challenge assumptions and help stakeholders refine their thinking to ensure solutions address the underlying business need.
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Identify, document and evaluate functional and non-functional requirements, ensuring they are clear, complete and testable.
Data Analysis & Governance
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Define conceptual and logical data requirements and models.
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Work with Data Architects to understand information models and data flows and analyse data lineage and source-to-target data flows to support successful solution design and delivery.
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Help define business data definitions, critical data elements and KPI definitions.
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Support business data ownership, stewardship and governance activities, such as definition and maintenance of business metadata, business glossaries and critical data definitions.
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Identify data quality issues and support improvements to trusted business information.
Delivery & Collaboration
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Collaborate with Product Owners and delivery teams to support backlog refinement, epic decomposition, story mapping and the definition of clear acceptance criteria.
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Collaborate with delivery teams to refine and prioritise requirements, ensuring the highest-value outcomes are delivered first.
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Ensure requirements remain traceable throughout the delivery lifecycle and support clarification where required.
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Support business readiness, user acceptance testing and solution adoption where appropriate.
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Manage multiple initiatives simultaneously, balancing priorities while maintaining quality and stakeholder confidence.
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Identify and communicate risks, assumptions and dependencies throughout delivery.
Stakeholder Management
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Build trusted relationships with business and technical stakeholders, acting as the trusted Business Analysis lead for your initiatives.
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Facilitate workshops and discussions that build consensus, resolve ambiguity and support effective decision making.
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Communicate clearly and proactively, ensuring stakeholders remain informed of progress, decisions, risks and dependencies.
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Act as the conduit between business stakeholders and delivery teams, ensuring information flows effectively in both directions.
Continuous Improvement
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Apply agreed Business Analysis standards, templates and governance processes consistently across projects.
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Identify opportunities to improve delivery, requirements quality and stakeholder collaboration, sharing recommendations with the wider team.
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Support colleagues through knowledge sharing, peer reviews and mentoring where appropriate.
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Contribute lessons learned and practical improvements to Business Analysis ways of working.
Capability, Knowledge, and Experience
Technical
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Proven experience delivering Business Analysis on complex data, reporting or analytics initiatives, with strong analytical skills with experience using SQL to support analysis and validation; experience of working with modern data platforms such as Azure Databricks, Snowflake, Microsoft Fabric.
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Experience defining reporting, analytics and operational data requirements, including KPI definitions and business rules.
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Good understanding of data management principles, including data governance, data quality, data modelling, data lineage, data architecture and analytics.
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Familiarity with the Software Development Lifecycle and delivery approaches including Agile, Scrum and Waterfall.
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Demonstrable experience delivering Business Analysis within Agile delivery teams, with the ability to become productive quickly in a complex environment.
General
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Excellent communication, facilitation and stakeholder management skills.
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Strong workshop facilitation and requirements elicitation techniques.
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Ability to analyse complex problems and translate them into clear, structured and actionable requirements.
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Comfortable working across both business and technical teams.
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Experience producing high-quality Business Analysis artefacts including Business Requirements Documents, Epics, User Stories, Process Models and Requirement Traceability.
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Strong organisational skills with the ability to manage multiple priorities simultaneously.
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Experience within Financial Services or Insurance is desirable.
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Understanding of GDPR and data management principles.
Education & Qualifications
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Educated to degree level in a relevant field or able to demonstrate equivalent professional experience
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Related Business Analyst or Project Management professional qualifications are beneficial but not essential