Admissions and Guest Experience Administrative Supervisor

Overview

Admissions and Guest Experience Administrative Supervisor

 

Job Type: Part Time With Benefits Pay Rate: $18/hr.Category: AdministrativeLocation: Six Flags Fiesta Texas in San Antonio, Texas

 

This exciting Admissions and Guest Experience Administrative Supervisor position offers the opportunity to lead the Admissions Department at Six Flags Fiesta Texas. It features an hourly rate starting at $18.00/hour with a benefits package of medical, dental, vision, paid time off (vacation, sick, and jury duty), a 401k with matching, and a minimum average of 30+ hours per week offered and expected on a year-round basis with flexible scheduling. Apply today and start your thrilling career at Six Flags Fiesta Texas.

 

Responsibilities

• Act as the Admissions Manager on Duty to make any major operational decisions and ensure the efficient operation of all Admissions areas (toll plaza, front gate entry and guest services).
• Conduct department training and ensure all area leaders and team members are trained, certified and equipped to perform all job duties.
• Follow all operating expense budgets and ensure compliance with established budget guidelines.
• Ensure the team understands how to always prioritize guests’ needs to provide enhanced guest experience.
• Foster a positive and harmonious work environment amongst all area leaders and team members.
• Hold all area leaders and team members accountable for attendance, performance, in-park visibility, cleanliness in assigned areas of responsibility, and achieving park and departmental goals.
• Support and drive the department’s pass and ticket sales operation.
• Assist with Salesforce guest correspondence and ensure the team is answering and handling all outstanding cases appropriately and in a timely manner.
• Provide support to the department scheduler and workforce management team to ensure sufficient staffing needs for operations, special events and non-operational days.
• Work cohesively with counterparts, area leaders, team members and department heads to successfully drive all departmental programs, procedures and operations forward.
• Properly manage all other assigned tasks and projects in an efficient manner.
• Adhere to our company’s purpose of always being safe, working better together, doing the right thing, having pride and passion, and providing fun for all.
• Maintain knowledge and awareness of all park wide events.
• Comply with all other duties assigned to support the Operations Division and the Park’s operation.

Qualifications

• Must be at least 18 years of age
• Must possess a valid Driver’s License
• Ability to work a flexible schedule and varied shifts including holidays and weekends
• Working knowledge of Microsoft office
• Excellent written and verbal communication skills
• Possess the ability to work independently and manage high level tasks and projects
• Commitment to the “Guest First” philosophy
• Previous supervisory experience preferred
• Salesforce experience preferred