Data Customer Success Consultant

At Efficio, we're not just a consulting firm; we're a team of dedicated experts committed to transforming procurement and supply chain functions. Our mission is to drive sustainable, measurable value for our clients through innovative solutions and deep industry insights. Join us and be part of a dynamic environment where your skills and ideas make a real impact.   Efficio is the world’s largest specialist procurement and supply chain consultancy, with offices across Europe, North America, and the Middle East. We’re a diverse team of over 1,000 individuals, representing more than 60 different nationalities and speaking 40+ languages – and we’re continuing to grow rapidly!   We are recruiting for our Lisbon Office where you'll be joining a growing team of nearly 200 people. Consultants based in Lisbon will support clients globally with the opportunity for international travel. Our consultants provide flexible support to clients whether it is a rapid assessment, short term savings realisation or embedding in a long-term partnership to deliver lasting and measurable value to clients. At Efficio, we're not just a consulting firm; we're a team of dedicated experts committed to transforming procurement and supply chain functions. Our mission is to drive sustainable, measurable value for our clients through innovative solutions and deep industry insights. Join us and be part of a dynamic environment where your skills and ideas make a real impact.   Efficio is the world’s largest specialist procurement and supply chain consultancy, with offices across Europe, North America, and the Middle East. We’re a diverse team of over 1,000 individuals, representing more than 60 different nationalities and speaking 40+ languages – and we’re continuing to grow rapidly!   We are recruiting for our Lisbon Office where you'll be joining a growing team of nearly 200 people. Consultants based in Lisbon will support clients globally with the opportunity for international travel. Our consultants provide flexible support to clients whether it is a rapid assessment, short term savings realisation or embedding in a long-term partnership to deliver lasting and measurable value to clients.

As a Data Customer Success Consultant, you'll work directly with our global clients, delivering ongoing SpendCube* and procurement analytics solutions that help them make better sourcing decisions. 

Unlike traditional consulting projects, you'll own a portfolio of client engagements, becoming a trusted point of contact while ensuring high-quality technical delivery. 

This role combines analytical problem-solving with stakeholder management. You'll work with procurement and spend data, troubleshoot technical issues, automate data processes, and identify opportunities to improve how we deliver our solutions. 

You'll also leverage AI-powered tools and automation to streamline data processing, improve delivery efficiency, and continuously enhance the client experience. If you enjoy working with data while exploring new technologies to solve real business problems, this role offers the best of both worlds. 

*SpendCube: A data model used in procurement that helps organisations understand where money is being spent, with whom, and by which teams, enabling better sourcing and cost optimisation decisions.  

As a Data Customer Success Consultant, you'll work directly with our global clients, delivering ongoing SpendCube* and procurement analytics solutions that help them make better sourcing decisions. 

Unlike traditional consulting projects, you'll own a portfolio of client engagements, becoming a trusted point of contact while ensuring high-quality technical delivery. 

This role combines analytical problem-solving with stakeholder management. You'll work with procurement and spend data, troubleshoot technical issues, automate data processes, and identify opportunities to improve how we deliver our solutions. 

You'll also leverage AI-powered tools and automation to streamline data processing, improve delivery efficiency, and continuously enhance the client experience. If you enjoy working with data while exploring new technologies to solve real business problems, this role offers the best of both worlds. 

*SpendCube: A data model used in procurement that helps organisations understand where money is being spent, with whom, and by which teams, enabling better sourcing and cost optimisation decisions.  

What you'll do:

• Deliver ongoing SpendCube refreshes and procurement analytics solutions for global clients. 

• Act as the primary day-to-day contact for your client portfolio, building trusted relationships and ensuring a high-quality experience. 

• Gather, validate and analyse client data to ensure accurate and timely delivery. 

• Investigate and resolve data quality or technical issues. 

• Build and improve automated data pipelines using Python, SQL and AI. 

• Identify opportunities to streamline delivery through automation and continuous improvement. 

• Work closely with internal consultants, technical product teams and client stakeholders to deliver successful outcomes. 

• Support and mentor junior team members on technical questions and troubleshooting. 

• Communicate analytical findings and project updates clearly to both technical and non-technical audiences. 

What we are looking for:

• Around 3+ years of professional experience in data analytics, business intelligence, technical consulting, analytics engineering or a related field.  

• Experience working directly with business stakeholders or clients.  

• Strong SQL and Python skills for data manipulation and automation.  

• Experience in data visualisation tools such as Sigma, Power BI, Tableau or similar.  

• An interest in applying AI tools, LLMs or automation technologies to improve workflows, generate insights and solve business problems. 

• Excellent communication and stakeholder management skills.  

• Comfortable working across multiple projects simultaneously, presenting to clients and managing day-to-day relationships.  

Nice to have:

• Curious about emerging technologies, with a willingness to explore AI and automation to improve processes, enhance client delivery and solve business problems. 

• Experience with ERP or procurement data. 

• Exposure to supply chain or procurement analytics. 

• Experience automating reporting or data pipelines. 

• Previous consulting or customer-facing experience. 

• Experience supporting software or data products. 

You'll join a team that's continually evolving how data and analytics are delivered. We embrace emerging technologies, including AI and automation, to reduce manual effort, improve delivery quality and help our people focus on solving complex client challenges. You'll have the opportunity to experiment with new tools, contribute ideas that improve how we work, and play a key role in shaping the future of data delivery at Efficio.