Engineer 1, Installation-Managed Enterprise Services

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

This job ensures the effective deployment and support of managed services equipment, facilitating customer installations and ongoing maintenance. It involves troubleshooting connectivity issues, optimizing network performance, and collaborating with teams and external partners. The role supports knowledge sharing through training and fosters excellent internal and external relationships.

Job Description

Responsibilities:

• Implementing and validating remote managed services equipment setup
• Ensuring technical specifications and operational standards are met for new customer onboarding
• Conducting diagnostic testing and troubleshooting for optimal managed services performance
• Resolving connectivity and equipment issues for both new installations and existing setups
• Collaborating with network providers to diagnose and rectify off-network connectivity issues
• Maintaining service delivery consistency and minimizing customer downtime
• Documenting configurations, procedures, and service records for service assurance continuity
• Training and mentoring teams to support knowledge sharing and service quality enhancement
• Engaging in professional development to stay current with managed services technologies
• Fostering relationships with internal and external stakeholders to ensure service excellence
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Critical Thinking Problem Solving, Customer-Focused, Professional Etiquette, Professional Integrity, Relationship Building, Teamwork, Technical Knowledge, Workplace Organization

Compensation

Base Pay: $27.00

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. 

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

0-2 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.