Customer Engineer

Skip to main content📊 AI analytics use case: how Mercor unlocked $100M in revenue🤯  Generative data apps: Gorgeous, interactive dashboards and apps you can build with just a prompt📖 State of Data Teams 2026 discover key insights from data leaders 🙏 It's just "Hex"! Not "HEX" or "Hex dot tech"📊 AI analytics use case: how Mercor unlocked $100M in revenue🤯  Generative data apps: Gorgeous, interactive dashboards and apps you can build with just a prompt📖 State of Data Teams 2026 discover key insights from data leaders 🙏 It's just "Hex"! Not "HEX" or "Hex dot tech"📊 AI analytics use case: how Mercor unlocked $100M in revenue🤯  Generative data apps: Gorgeous, interactive dashboards and apps you can build with just a prompt📖 State of Data Teams 2026 discover key insights from data leaders 🙏 It's just "Hex"! Not "HEX" or "Hex dot tech"📊 AI analytics use case: how Mercor unlocked $100M in revenue🤯  Generative data apps: Gorgeous, interactive dashboards and apps you can build with just a prompt📖 State of Data Teams 2026 discover key insights from data leaders 🙏 It's just "Hex"! Not "HEX" or "Hex dot tech"📊 AI analytics use case: how Mercor unlocked $100M in revenue🤯  Generative data apps: Gorgeous, interactive dashboards and apps you can build with just a prompt📖 State of Data Teams 2026 discover key insights from data leaders 🙏 It's just "Hex"! Not "HEX" or "Hex dot tech"📊 AI analytics use case: how Mercor unlocked $100M in revenue🤯  Generative data apps: Gorgeous, interactive dashboards and apps you can build with just a prompt📖 State of Data Teams 2026 discover key insights from data leaders 🙏 It's just "Hex"! Not "HEX" or "Hex dot tech"Open RoleCustomer EngineerSFAbout the RoleHex's customer base is growing and changing quickly as our space and product evolve. To keep pace with this growth, we are hiring the next addition to our Customer Engineering team!Customer Engineering at Hex is a post-sale focused role that works closely with our Account Executives, Product Experts and EPD teams to deliver a top-notch technical customer experience. As a Customer Engineer, you will use your data and project management expertise to effectively onboard new customers as they begin their journey with Hex while setting them up for long-term success. Our CE team works closely with customers throughout their partnership with Hex to build and implement customer-focused frameworks, advise customers on data curation strategies to enable Hex AI, and educate end users on Hex's unique capabilities. Your work is crucial to drive expansion revenue and our product roadmap.By being hands-on with customers, you are the eyes and ears of the company. A large part of your role will be translating all of that valuable information into insights for Product, GTM leadership, and more! Reporting directly to our Customer Engineering Lead, this role is perfect for someone looking to have a big impact on a growing team and contribute ideas for how this role will continue to change. What you will do:Become a Hex product expert capable of guiding customers through initial product setup, asset development, and technical questionsWork hands-on with our strategic customers to:Build confidence that Hex is the best place for their organization to work with dataTeach Hex best practices and general platform knowledgeAdvise on data curation strategy to enable Hex AIDrive Hex product adoption with core data personasExperiment with implementation, onboarding and training programs aligned to the newest parts of Hex’s productBuild relationships with Hex owners at customers in your book of business to get valuable feedback, test early product features, and help them drive product adoptionIdentify patterns from your book of business that can be reused, automated, or incorporated into the product experienceAggregate and share product feedback internally based on your experiences working hands-on with customers to inform our product roadmap and prioritizationWho...