Platform Engineer – MicroStrategy

MelbourneFull-timePosted Jul 27, 2026

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Role Overview

The Platform Engineer – MicroStrategy is responsible for the day-to-day operation, administration and production support of the Client MicroStrategy platform.

The role focuses on maintaining platform availability, stability, security and performance across development, test and production environments. It includes incident resolution, service-request fulfilment, platform monitoring, access administration, scheduled workload support and controlled implementation of operational changes.

This is primarily a Platform Operations role, with responsibility for ensuring MicroStrategy services remain reliable, supportable and aligned to service-management standards.

Key Responsibilities

Platform Operations and Administration

Perform daily monitoring and administration of the MicroStrategy platform.
Complete platform health checks and respond to system alerts or service degradation.
Monitor Intelligence Server, Web, Library, reports, cubes, schedules and subscriptions.
Support platform start-up, shutdown, service restart and recovery activities.
Maintain platform configurations, schedules, caches and operational settings.
Support development, test and production environments in accordance with agreed procedures.
Maintain platform inventories, support records and environment documentation.

Incident and Problem Management

Provide Level 2 and Level 3 production support for MicroStrategy incidents.
Investigate and resolve platform availability, performance, access and report-execution issues.
Coordinate issue resolution across database, infrastructure, network, identity and data-platform teams.
Participate in major incident response and provide timely stakeholder updates.
Perform root-cause analysis for recurring or high-impact incidents.
Maintain known errors, workarounds and support knowledge articles.
Escalate complex product issues to MicroStrategy or other technology vendors.

Service Requests and Access Management

Complete MicroStrategy service requests within agreed service levels.
Administer users, groups, roles, privileges and security filters.
Support report scheduling, subscriptions and distribution requests.
Process access changes in accordance with approved security and access-management controls.
Participate in periodic user-access and privileged-access reviews.
Maintain evidence of approvals and completed access changes.

Monitoring, Performance and Scheduling

Monitor platform health, report performance, resource utilisation and scheduled workloads.
Investigate failed or delayed reports, cubes, subscriptions and batch processes.
Identify abnormal workload patterns and potential capacity or performance issues.
Escalate report, database or infrastructure issues requiring specialist remediation.
Support critical reporting cycles and validate successful completion of scheduled workloads.
Provide operational reporting covering availability, incidents, workload performance and service levels.

Change, Release and Maintenance Support

Implement approved platform configuration and operational changes.
Support migration of MicroStrategy objects and configurations between environments.
Perform pre-change checks, implementation activities and post-change validation.
Maintain implementation plans, rollback procedures and change evidence.
Support platform patching, maintenance releases and upgrades.
Coordinate planned outages and communicate service impacts.

Documentation and Continuous Improvement

Maintain operational runbooks, support procedures and recovery documentation.
Document recurring incidents, known errors and standard resolution steps.
Identify opportunities to improve monitoring, support processes and operational controls.
Reduce repeat incidents through preventative actions and permanent remediation.
Automate repeatable administration and monitoring activities where appropriate.
Contribute to platform resilience, lifecycle and service-improvement initiatives.

Required Skills and Experience

Experience in platform operations, application support or production support.
Hands-on experience administering and supporting MicroStrategy in an enterprise environment.
Strong knowledge of:
- MicroStrategy Intelligence Server
- MicroStrategy Web and Library
- MicroStrategy Developer or Workstation
- Distribution Services
- Report, cube and subscription scheduling
- User, group and privilege administration
- Platform monitoring and environment administration
Experience managing incidents, service requests, problems and operational changes.
Strong troubleshooting capability across application, database, infrastructure and authentication layers.
SQL skills and experience investigating data or database-related issues.
Experience using ServiceNow or a comparable IT service-management platform.
Understanding of ITIL-aligned incident, problem, change and request-management processes.
Ability to produce clear runbooks, support procedures and incident documentation.
Strong communication skills and the ability to coordinate across multiple technical teams.

Desirable Skills

Experience supporting MicroStrategy with Snowflake.
Experience with Microsoft Azure and enterprise data platforms.
Knowledge of Active Directory, single sign-on and identity-management services.
Experience with MicroStrategy Enterprise Manager or similar monitoring capabilities.
Experience using MicroStrategy Command Manager or REST APIs.
Basic scripting capability using Python, PowerShell or Shell.
Experience supporting platform patching, upgrades and disaster-recovery testing.
MicroStrategy or ITIL certification.

Success Measures

Achievement of agreed availability and service-level targets.
Timely restoration of failed services and reporting workloads.
Reduction in recurring incidents and operational failures.
Compliance with security, access, change and audit requirements.
Successful delivery of platform maintenance and upgrade activities.
Improved platform monitoring, support documentation and operational visibility.
Positive feedback from client platform owners and service stakeholders.

Benefits of working at Accenture:

· 18 weeks paid parental leave

· Long & short-term career break opportunities

· Structured career development program

· Local and international career opportunities.

· Certified as a Family Inclusive Workplace™

· Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

· We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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