Single PositionExplore a Career With UsView All JobsIssue Remediation AnalystCHENNAI, Tamil Nādu, India No longer accepting applications.Job ID26970734Date posted06/08/2026DepartmentDecision ManagementAnalytics & Information ManagementAIM is a global community that is driving data driven transformation across Citi in multiple functions with the objective to create actionable intelligence for our business leaders. We are a fast-growing organization working with Citi businesses and functions across the world.Remediation & Remuneration COERemediation team is responsible for cross functional coordination of customer facing remediation efforts. Provide oversight, prioritization, and scheduling of remediation activities with remediation partner teams including Technology, FSO, Analytics groups, Shared Services (mail vendor) and Controllers. R&R AIM Team works as the data Analytic partner for the Issue Remediation Business Team. Job responsibilities:R&R team manages the analysis of the customer remediation issues across globe, currently in retail consumer bank. The critical areas are work is divided into:Remediation analysis: Execution of the comprehensive data remediation approach on Customer issues due to gaps observed in policies and governance, Self-identified, or through IA.Impact assessment: Identification of size of the customers and the dollar amount impacted due to these issues.Issue Management & Root cause analysis: Identifying the issues and reasons for the issues by leveraging analytical methods.Audit Support: Tracking implementation plans and providing data evidence, artifacts for audit completionExpertise Required:Tools and PlatformsProficient in SAS, SQL, RDBMS, Teradata, UnixProficient in MS Excel, PowerPoint, and VBAJira, BitbucketMainframesExposure to Big data, PythonDomain SkillsGood understanding of banking domain and consumer products (Retail Banking, Deposit, Loans, Wealth management, Mortgage, Insurance, etc.)(Preferred) Knowledge of Finance Regulations, Understanding on Retail Business/ Banking DomainAnalytical & Interpersonal Skills Ability to identify, clearly articulate and solve complex business problems and present them to the management in a structured and simpler formData analysis, Data profiling, Data Management skillsMIS reporting and generate actionable Business InsightsShould have excellent communication and inter-personal skillsGood process management skillsAbility to work in teamsOther Info:Education Level: Master’s / Advanced Degree in Information Technology/ Computer Applications/ Engineering/ MBA from a premier instituteOverall experience of 2-5 years with At least 1 year experience in Banking Industry delivering data solutionsJob Category: Decision ManagementSchedule: Full-timeShift: Regular Local Working Hours (aligned with NAM working hours)Employee Status: RegularSalary Grade: C10 This site uses only strictly necessary cookies to perform basic functions. You may adjust the settings of your internet browser to reject or block all cookies or trackers, but doing so may affect how the website functions. This website is hosted by an external service provider and all cookies are controlled and configured by Citi. For detailed information please read our Citi Careers Cookie Policy.I have read the cookie notice
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