Sr. Associate I, Customer Service Support (Order Management - Korean Speaker)

Skip to main contentEnglishSign InSr. Associate I, Customer Service Support (Order Management - Korean Speaker) page is loadedSr. Associate I, Customer Service Support (Order Management - Korean Speaker)Applyremote typeNot applicablelocationsSelangor – AGStime typeFull timeposted onPosted 30+ Days Agotime left to applyEnd Date: September 30, 2026 (30+ days left to apply)job requisition idR-2026-47367At Alcon, we are inspired by the meaningful work we do to help people see brilliantly. As the global leader in eye care, we boldly innovate, champion progress, and act with speed. We recognize and celebrate the contributions of our people, offering career opportunities that empower growth and fulfillment. Together, we go above and beyond to make a lasting impact on the lives of our patients and customers. We cultivate an inclusive culture and invite diverse, talented individuals to join us in shaping the future of eye care.POSITION OVERVIEW:This role is part of Alcon's Sales & Sales Support function, a team that helps provide access to products across all channels in an effort to drive customer satisfaction with eye care professionals to help people see brilliantly. The Sr. Associate I, Customer Service Support (Professional Path) is primarily responsible for delivering key sales support services, acting as the first point of contact for the sales force, and processing orders and returns. You will create a positive customer experience through deep customer knowledge and prompt service while managing customer data and pricing processes on ERP and CRM systems.Key Responsibilities1) Order ManagementOversee end-to-end order processing, including intake, validation, modification, and closure, Sales, Return, Sample, Demo, Equipment, etc.Ensure all orders are processed accurately and in alignment with internal policies and service standardsManage backorder communications with customer and sales teamOrder Tracking & Risk ManagementMonitor order status throughout the order-to-delivery cycleIdentify delays, risks, or bottlenecks and proactively ensure timely resolutionMaintain compliance with SLAs, delivery commitments, and operational KPIs2) Process Improvement & Cross-functional ProjectsParticipate in process improvement initiatives across Order Management, Customer Service, and Supply ChainIdentify opportunities for automation, workflow optimization, and enhanced data accuracySupport global and regional projects focused on digitalization, system enhancements, and operational excellenceWHAT YOU’LL BRING TO ALCON: Bachelor’s degree in business or related fieldProficient in both Korean and English (Mandatory) languageWork in Kuala Lumpur after 1-2 months training in Seoul, Korea1-5 years’ experience in Customer Service / Order Management / Medical device fieldStrong ERP and operational expertisePreferred projects experience related to Supply Chain ManagementCustomer‑focused, detail‑oriented, and proactiveHOW YOU CAN THRIVE AT ALCON:Opportunity to work with a leading global medical device companyCollaborate with a diverse and talented team in a supportive work environmentCompetitive compensation package and comprehensive benefitsContinuous learning and development opportunitiesAlcon CareersSee your impact at alcon.com/careers  ATTENTION: Current Alcon Employee/Contingent WorkerIf you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.Find Jobs for EmployeesFind Jobs for Contingent WorkerSimilar Jobs (2)Sr. Associate I, Customer Service Support (Order Management - Japanese Speaker)remote typeNot applicablelocationsSelangor – AGStime typeFull timeposted onPosted 30+ Days Agotime left to applyEnd Date: September 30, 2026 (30+ days left to apply)Sr Associate I, Customer Service Support (Return Administrator - Japanese Speaker)remote typeNot applicablelocationsSelangor – AGStime typeFull timeposted onPosted 30+ Days Agotime left to applyEnd Date: July 31, 2026...