Staff Software Development Support Engineer

Skip to main contentWe use cookies to enhance your experience. By continuing to browse this site you agree to our use of cookies. To find out more about the cookies we use, see our Cookie Policy.DeclineAccept CookiesCareersSign InStaff Software Development Support Engineer page is loadedStaff Software Development Support EngineerApplylocationsBengaluru, INDtime typeFull timeposted onPosted Yesterdayjob requisition idR26_662At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Gartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform. If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you!   Our mission is simple: End Cyber Risk. We’re looking for a Staff Software Development Support Engineer to be part of making this happen.      About the RoleArctic Wolf Networks, Inc. (AWN) is seeking a Staff Software Development Support Engineer to join our Software Development Support (SDS) organisation. As a senior individual contributor, you set technical direction for complex customer-impacting investigations, lead escalations, and raise the bar for diagnostics and operability across Product and R&D.You operate end‑to‑end on the hardest problems spanning software, infrastructure, and cloud. You guide technical approach, shape observability and diagnostics strategy, and coordinate cross-team execution to accelerate root‑cause identification and durable fixes—including authoring or reviewing critical PRs when appropriate.Beyond resolving incidents, you mentor SDS engineers, lead technical design and postmortem reviews, and drive systemic improvements that eliminate classes of defects and reduce toil across teams.Responsibilities Include:Own and drive complex, escalated issues from intake through resolutionPerform deep technical troubleshooting across software, cloud, and infrastructure layersAnalyze logs, metrics, and telemetry across distributed systemsPerform advanced debugging, including:Application and service log analysisMemory dump and crash analysis (e.g., WinDbg)Performance tracing and system-level diagnosticsKernel debugging (Windows, Mac, Linux - in that order)Reproduce issues by building scripts, automation, and test environmentsWork across AWS, Azure, and local environments supporting Windows, macOS, and LinuxPartner with R&D teams to log high-quality defects, provide reproduction data, and propose fixesSubmit and review pull requests for fixes, observability improvements, and toolingIdentify recurring issues and drive automation and process improvementsCollaborate with Support, Product, Problem Management, and Principal Engineers on large-scale investigationsContribute feedback to architectural designs, diagnostics strategy, and data flow improvementsDocument findings, workflows, and technical learnings to improve operational maturityPlease note: This role may involve on-call responsibilities and light travel.About YouYou are a technically curious, engineering-minded problem solver who enjoys working on ambiguous and challenging issues.You bring:Strong troubleshooting skills across software and systemsExperience reading, debugging, and modifying codeBackground in networking, security, or distributed systemsStrong ownership mindset—comfortable driving issues independentlyExcellent written and verbal communication skillsComfort working without scripted proceduresTechnical Experience (Preferred)Linux and multi-platform OS experience (Windows, macOS, Linux)Cloud platforms (AWS, Azure)Observability tooling...