System Administrator, National Accounts

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

We recognize that a fulfilling career is supported by your overall wellbeing. That's why we offer a comprehensive benefits package designed to support you in multiple aspects of life, including:

• Competitive salary

• Generous paid vacation, holidays, and sick time - 15 days of vacation in your first year to promote work-life balance

• Comprehensive benefits package, including 401K, medical, dental, and vision care, available from day one

• An encouraging and collaborative team environment that values diverse perspectives and fosters innovation

• On-the-job and cross-training opportunities

• A strong commitment to safety through our Zero Harm policy, ensuring a safe and secure workplace for all employees

• JCI Employee discount programs (The Loop by Perk Spot)

• Check us Out: A Day in the Life of the Building of the Future

Become part of a culture that celebrates your achievements and encourages your voice and ideas. Your next great opportunity for advancement is right at your fingertips! Take the initiative to explore your potential and embark on an exciting career journey with Johnson Controls.

What you will do 

Johnson Controls is committed to helping customers protect people, property, and operations through reliable security and building technology solutions. In this role, you will support the maintenance and coordination of bank security and physical security equipment with a strong focus on service quality, responsiveness, and system reliability.

You will work with internal partners and vendors to help keep the electronic security program operating smoothly, while ensuring deliverables align with company standards and industry best practices.

This position provides coordination and maintenance support for Corporate Security electronic security systems, including alarm, digital video, and card access platforms. The role is hands-on, service-oriented, and focused on keeping security systems maintained, documented, and available when needed.

How you will do it 

• Provide coordination and maintenance support for bank security and physical security equipment.
• Ensure security deliverables are implemented in line with company standards and industry best practices.
• Engage with vendors to keep the electronic security program consistently maintained and operational.
• Provide technical support and diagnostics for complex alarm, digital video, and card access systems.
• Program, maintain, and update information for Corporate Security electronic security systems.
• Initiate service calls for repairs related to video, alarm, and card access systems.
• Remotely program system maintenance and repairs for vendors during service operations.
• Identify potential issues with electronic security systems and escalate unresolved risks in a timely manner.
• Build and maintain positive working relationships with peers, managers, clients, integrators, vendors, tenants, and other partners.
• Own outcomes with accountability by tracking service activity, following through on repairs, and escalating risk when issues cannot be resolved independently.
• Stay close to the work by responding quickly to technical needs, supporting vendors during service events, and keeping systems available for daily operations.
• Use practical diagnostics to troubleshoot alarm, video, and access control issues, then document findings clearly and accurately.
• Improve every day by spotting recurring issues, updating system records carefully, and applying lessons learned to future service work.
• Win as one team by communicating professionally with internal teams, clients, integrators, vendors, tenants, and other partners.

What we look for

Required

• Three or more years of experience in technical system support.
• Experience with video intrusion, alarm, and access control management systems.
• Ability to assess solutions utilizing experience, judgment, and precedents while working under moderate supervision. Capable of swiftly resolving issues or escalating when necessary.
• Strong verbal and written communication skills, with the ability to convey complex information in a straightforward manner.
• Excellent organizational, project, and time management capabilities.
• Demonstrated aptitude for learning various software applications and advanced proficiency in Microsoft Office products.

Preferred

• Professional certification in the security industry (e.g., ASIS Physical Security Professional).
• CPTED (Crime Prevention Through Environmental Design) Training.
• Advanced skills in Microsoft Excel, particularly in managing large datasets.
• Experience with systems such as Pacom, Honeywell ProWatch, Bosch RPS, and IBM Tririga for service calls.
• Familiarity with ticketing management systems would be advantageous.
• Proficiency in the normal office suite is a plus.

HIRING SALARY RANGE: $71,000 to 117,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.