Forward Deployed Engineer (USA)

Skip to main contentEnglishEnglishBack to all jobsForward Deployed Engineer (USA)San FranciscoFull-timePermanent employeeApply for this jobYour missionTurbalance AI is an innovative, emerging startup that transforms AI laws. We are a team of passionate problem-solvers who believe in what we’re building. We constantly push boundaries and embrace our inner nerds as we find new ways to tackle complex challenges. You will find a dynamic work environment here, with flat or even nonexistent hierarchies and the chance to take on responsibility from day one.We're looking for a Forward Deployed Engineer to join our growing team! In this role, you'll be a key technical partner for our customers across the entire customer lifecycle—from pre-sales technical support through onboarding, implementation, and ongoing enablement. If you're a technically versatile problem-solver with a passion for helping customers succeed and want to build a great company, we want to hear from you.We're looking for candidates who can grow across both domains:Infrastructure & DevOps Focused: Strong in infrastructure design, DevOps, software development, and performance analysis. Experience integrating products into mission-critical infrastructure with fluency in SLAs, system design, and incident response.Systems & Network Processing Focused: Focused on network processing, data flows, device/system software design, and hardware integration. Background working with high-performance middleware or analytical software. What You'll Do:Customer Engagement & EnablementGuide customers through onboarding, ensuring they are fully prepared and proficient in using our solutionsConduct training sessions and develop enablement materials tailored to customer needsProactively identify opportunities for customers to maximize platform valueAct as a trusted technical advisor, offering best practices and solutions to common challengesTechnical Implementation & SupportProvide hands-on support for solution setup and configuration within customer environmentsSupport API and system integrations with existing customer infrastructureDiagnose and resolve technical issues, collaborating with engineering teams on complex problemsTroubleshoot connectivity, performance, and deployment challengesPre-Sales Technical SupportSupport the sales team with domain expertise and technical credibilityDemonstrate technical capabilities and solution fit during the sales processDesign integration approaches and implementation plans for prospective customersCross-Functional CollaborationGather customer feedback and relay insights to product and engineering teamsReduce workload on core engineering teams by handling customer-facing technical workProvide responsive, dedicated customer engagement to build long-term relationshipsYour profileStrong background working with diverse technology stacks, with ability to quickly learn and adapt to new technologiesSolid coding foundation with C++ and Python as must-haves; demonstrable understanding of robust software development principlesUnderstanding of the interplay between software and hardware behavior and performance (GPUs, CPUs, networking)Proficiency with Kubernetes for deploying, scaling, and managing containerized applicationsGenuine desire to help customers achieve their goals, with excellent communication and interpersonal skills; prior experience in deep, durable customer-facing technical rolesAbility to thrive in a fast-paced, multidisciplinary, dynamic environment while managing multiple prioritiesNice-to-haveExperience with additional programming languages (PyTorch, Rust, Go)Familiarity with cloud platforms (AWS, Azure, GCP)Experience with OpenStack and/or SlurmKnowledge of network operating systems and hardware (Arista, Cisco, Mellanox) and network engineering (especially switching)Familiarity with AI/HPC networking protocols (RoCE and/or InfiniBand)Demonstrable experience with performance characterization and profiling, especially for processors, memory...