Technical Support Representative

Skip to main contentWe use cookies on this site. By permitting cookies and continuing to use our site, you agree to our use of cookies. Click here for more information about how we use cookies and how you can manage your cookie settingsDeclineAccept CookiesInsights. Connections. Experiences.Sign InTechnical Support Representative page is loadedTechnical Support RepresentativeApplylocationsCEBU CITY, PHLtime typeFull timeposted onPosted 30+ Days Agojob requisition idJR2604016About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.Job Title: Technical Support Engineer - L1 SupportLocation: Cebu, PhilippinesWork Arrangement: Onsite role (five days per week in the office)Schedule: Shift rotation requiredSummary:The Level 1 Support Engineer is the first point of contact for customer issues and is responsible for delivering high‑quality technical support across hardware, software, cloud, and operating systems. This role works in a high‑volume service desk environment, owning incidents from intake through resolution or escalation.Key Responsibilities:Technical Support:Log and assess customer issues in the ITSM systemPerform Level 1 troubleshooting for hardware, software, cloud services, Windows, and LinuxResolve known issues using remote tools and knowledge articlesIdentify recurring incidents and escalate when requiredCustomer Ownership:Serve as the primary contact for all assigned casesProvide support via phone, email, and chatMaintain clear communication and regular updates to customersEnsure delivery of services in line with contractual entitlementsCollaborate with Level 2 and Level 3 teams for escalated issuesEscalation & Documentation:Escalate incidents following defined processes while retaining case ownershipDocument all actions, troubleshooting steps, and resolutions accuratelyContribute to the improvement of knowledge base articlesContinuous Improvement:Participate in coaching, training, and development activitiesSupport team members through knowledge sharingEngage in process, tooling, and service improvement initiativesCareer Progression:This role sits within a structured technical support path:Level 1: Incident intake, triage, known issue resolutionLevel 2: Advanced troubleshooting, deeper investigationLevel 3: Expert product knowledge, complex root cause analysisOpportunities also exist for horizontal movement into business or operational support roles.Required Qualifications:High School diploma or equivalentStrong English written and verbal communication skillsBasic knowledge of Windows operating systemsAbility to work in a process‑driven environmentStrong organizational skills and attention to detailPreferred Qualifications:Experience with LinuxExperience in a technical support or service desk roleAdditional languages (French or German)Core Competencies:Customer‑focused with strong ownership and urgencyTeam‑oriented and collaborativeAble to follow structured processes while applying sound judgmentComfortable learning new technologies and rotating across product areasClear, professional communication skillsOffers of employment are conditional upon passage of screening criteria applicable to the jobEEO StatementIntegrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other...