Collections Specialist

Collections Specialist – Accounts Receivable, Outbound Calling & Payment Recovery

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a Collections Specialist to manage past-due accounts, recover outstanding payments, and help protect company cash flow through consistent, high-volume collections activity.

This is a performance-driven outbound role. You’ll be expected to make 100+ outbound calls per day, follow up persistently on overdue balances, resolve billing issues, secure payment commitments, and maintain accurate account records.

If you’re confident on the phone, persistent with follow-ups, and comfortable working toward measurable collections targets, this role is a strong fit.

What You’ll Own

Collections & Payment Recovery

• Make 100+ outbound collections calls daily to customers with past-due balances.
• Follow up consistently through phone and email.
• Secure:
• Payments
• Payment commitments
• Clear resolution timelines
• Navigate gatekeepers and connect with appropriate decision-makers.
• Handle payment objections professionally and confidently.
• Maintain consistent follow-up until accounts are resolved.
• Prioritize accounts based on aging, balance, and collection status.

Billing Issues & Dispute Resolution

• Investigate issues preventing payment, including:
• Billing discrepancies
• Invoice disputes
• Missing information
• Payment delays
• Identify the root cause of outstanding balances.
• Coordinate with internal teams to resolve billing issues quickly.
• Keep customers informed throughout the resolution process.
• Ensure disputed accounts remain actively managed rather than falling through the cracks.

CRM & Account Management

• Maintain accurate account records in Salesforce or similar CRM systems.
• Document:
• Outbound calls
• Emails
• Customer responses
• Payment commitments
• Case updates
• Follow-up dates
• Maintain clear visibility into every active collections account.
• Ensure documentation is accurate, complete, and current.

Customer Communication

• Communicate firmly but professionally with customers regarding outstanding balances.
• Handle difficult conversations without damaging the customer relationship.
• Clearly communicate payment expectations and next steps.
• Provide timely updates regarding billing disputes and account resolutions.
• Maintain professionalism across every customer interaction.

Reporting & Process Improvement

• Track collections activity and account progress.
• Identify recurring issues contributing to delayed payments.
• Share insights that can improve:
• Recovery rates
• Billing accuracy
• Collections workflows
• Payment tracking
• Maintain strong activity and follow-up discipline.

Required Experience & Skills

• Previous experience in collections, accounts receivable, or high-volume outbound calling.
• Comfortable making 100+ outbound calls per day.
• Strong collections, negotiation, and objection-handling skills.
• Experience following up on overdue balances and payment commitments.
• Experience using Salesforce or similar CRM systems.
• Strong written and verbal English communication.
• High attention to detail and documentation accuracy.
• Ability to manage a large number of accounts and follow-ups simultaneously.
• Comfortable working during U.S. business hours.

Nice to Have

• Experience in structured or KPI-driven collections environments.
• Accounts Receivable (AR) operations experience.
• Billing support or dispute-resolution experience.
• Customer account management experience.
• Experience working with aging reports and overdue account portfolios.
• Experience improving collections or payment recovery workflows.

What Makes You a Strong Fit

You’ll likely succeed in this role if you:

• Are comfortable spending a significant portion of your day making outbound calls.
• Stay persistent when customers don’t respond immediately.
• Can discuss overdue payments confidently without becoming confrontational.
• Know how to handle objections and move conversations toward resolution.
• Follow up consistently on payment promises.
• Stay organized while managing many accounts at once.
• Take ownership of outcomes rather than simply completing activities.
• Perform well in target-driven environments.

What a Typical Day Looks Like

Your day may include:

• Reviewing overdue accounts and prioritizing follow-ups.
• Making 100+ outbound collections calls.
• Sending payment reminders and follow-up emails.
• Securing payments and payment commitments.
• Investigating invoice disputes or billing discrepancies.
• Coordinating internally to resolve customer issues.
• Following up on previously promised payments.
• Updating Salesforce or CRM records after every interaction.
• Reviewing aging accounts and collection performance.

In short: you actively manage overdue accounts from initial outreach through payment or resolution, helping protect company revenue and cash flow.

Key Metrics for Success

• 100+ outbound calls completed daily.
• Total payments recovered.
• Percentage of overdue accounts resolved.
• Reduction in aging receivables.
• Payment commitment conversion and follow-through.
• Follow-up consistency.
• CRM documentation accuracy.
• Speed of billing dispute resolution.

Why This Role Stands Out

• Direct impact on company cash flow and revenue recovery.
• Clear, measurable performance expectations.
• High ownership over assigned accounts.
• Structured, execution-focused environment.
• Opportunity to strengthen collections, negotiation, and AR expertise.
• Career growth opportunities into:
• Senior Collections Specialist
• Accounts Receivable Operations
• Billing Operations
• Revenue Operations

Interview Process

1. Initial Screening Call
2. Recruiter Interview
3. Final Interview
4. Offer & Onboarding

Apply Now

If you have experience in collections or accounts receivable, are confident making 100+ outbound calls per day, and know how to persist professionally until payment issues are resolved, we’d love to hear from you.

This is a strong opportunity for a results-driven collections professional who wants direct ownership over payment recovery, aging receivables, and cash-flow performance.

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