Senior Customer Success Manager, Superhuman for Education

Senior Customer Success Manager, Superhuman for Education LocationRemote - United States; Remote - CanadaEmployment TypeFull timeLocation TypeRemoteDepartmentManagedSalesSuperhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs.About SuperhumanGrammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Superhuman Docs’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here.The OpportunityAs a Senior Customer Success Manager, you will be responsible for cultivating and maintaining strong relationships with your assigned enterprise education accounts, ensuring high value for our customers, demonstrating ROI, and executing successful contract renewals.​As a member of the Superhuman for Education team, your role as a Senior Customer Success Manager will be pivotal in integrating our product into larger higher-ed institutions to help solve some of their toughest challenges. You will be instrumental in building a customer success engine to maximize Superhuman’s value for our enterprise institutional customers.In this role, you will:Own the full post-sales customer lifecycle for your assigned enterprise accounts, ensuring seamless onboarding, activation, and long-term success.Lead renewal strategies end-to-end, including pricing proposals and contract negotiations, to drive retention and account growth.Partner cross-functionally with Sales and Key Accounts teams to identify and execute on expansion and cross-sell opportunities.Deliver high-impact enablement experiences by deeply understanding customer goals, training users on Superhuman’s products and features, and aligning product capabilities with organizational goals and objectives.Conduct strategic account reviews, providing tailored insights and performance metrics to reinforce value, deepen engagement, and align on success plans.Drive adoption and product usage through thoughtful engagement strategies, champion development, and customer education.Leverage customer engagement data and trends to identify risks, uncover opportunities, and take proactive, data-informed actions that exceed performance targets.Act as a consultative partner and trusted advisor, aligning Superhuman’s AI-powered solutions with each customer’s business strategy and communication goals.Apply knowledge of AI and Large Language Models (LLMs) to help customers stay ahead of industry trends and maximize value from Superhuman’s offerings.Build and grow strategic relationships through multithreading, identifying and nurturing champions and influencers across departments and seniority levels.Lead effective, executive-ready customer meetings, crafting clear agendas, surfacing strategic insights, and facilitating collaborative decision-making.Gather and synthesize customer feedback, creating meaningful feedback loops to influence Superhuman’s product roadmap and innovation priorities.Contribute to continuous improvement initiatives by identifying gaps, streamlining processes, and supporting team-wide content and operational enhancements.Mentor peers and share best practices, serving as a trusted resource and collaborator across the Customer Success team and broader organization.Qualifications5+ years of experience in Customer Success, Account...