Executive Director, Global Communications, Jo Malone London

London, United KingdomPosted Aug 7, 2026

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

Description

The Executive Director, Global Communications is responsible for defining and driving the global communications strategy for Jo Malone London, ensuring alignment with the broader fragrance communications vision.

This role leads the global communications organisation for the brand, directly managing two Directors and overseeing a broader team across PR, influencer, corporate affairs, and content disciplines.

As the senior communications leader for Jo Malone London, the Executive Director sets direction, ensures excellence in execution, and acts as a trusted advisor to global leadership—driving communications that strengthen brand equity, enhance cultural relevance, and support commercial priorities across all markets.

Key Responsibilities

Communications Strategy & Brand Leadership

Define and lead Jo Malone London’s global communications strategy, aligned to fragrance category priorities and overarching business objectives
Translate category-level direction into a distinctive, differentiated brand voice and narrative
Act as guardian of brand equity, tone, and storytelling across all touchpoints
Identify strategic opportunities to elevate brand awareness, desirability, and cultural relevance globally
Lead annual and long-term communications planning, ensuring alignment across global and regional teams
Provide strategic counsel to senior leadership on communications risks, opportunities, and positioning

Global Communications & Campaign Delivery

Set direction and oversee the development and execution of innovative global PR, influencer, and communications campaigns
Ensure integrated, multi-channel storytelling across earned, owned, social, and partnership channels
Lead global launch strategies to drive awareness, engagement, and EMV growth
Establish frameworks and oversee the development of scalable global toolkits and activation guidelines
Drive innovation in communications, identifying new channels, formats, and brand-building opportunities
Ensure consistent, high-quality execution across all markets through strong governance and oversight

Media, Influencer & Partnerships

Define and lead the Jo Malone London approach to ambassadors, KOLs, and influencer engagement
Oversee execution of global talent strategies, ensuring alignment with brand positioning
Build and maintain senior relationships with key media, industry leaders, and cultural partners
Identify, secure, and oversee strategic partnerships and collaborations that enhance brand equity
Ensure global consistency while enabling local market relevance and flexibility

Crisis Communications & Corporate Affairs

Act as the global lead for brand crisis communications across all channels and touchpoints
Partner closely with ELC corporate affairs, legal, and regional teams to protect brand reputation
Establish and oversee robust risk assessment processes across campaigns, partnerships, and messaging
Lead the development of proactive and reactive crisis communications strategies and frameworks
Serve as the senior escalation point for critical issues

Content & Storytelling

Set the strategic direction for brand storytelling in partnership with creative and marketing teams
Ensure communications amplify brand pillars through compelling, emotionally engaging narratives
Guide content development to ensure alignment with communications strategy and brand voice
Drive measurement, insights, and analytics to continuously optimise performance and impact
Champion innovation in storytelling formats and content partnerships

Internal Communications & Employee Engagement

Define and lead internal communications strategy to drive alignment, engagement, and culture
Oversee leadership communications, organisational messaging, and employee engagement initiatives
Partner with HR and leadership teams to support organisational change and key business milestones
Ensure consistent messaging and strong employee connection to brand values and strategy

Team Leadership & Organizational Impact

Lead and inspire a global communications organisation, comprising two Director-level reports and their extended teams (Managers and Coordinator), ensuring clarity of roles, priorities, and accountability
Set the vision, operating model, and ways of working for the Jo Malone London global communications function
Provide strategic direction and oversight to Directors, empowering them while ensuring consistency and excellence across all areas
Build a high-performing, collaborative team culture that fosters creativity, innovation, and continuous improvement
Drive talent development, succession planning, and capability building across the organisation
Establish clear performance metrics and ensure rigorous delivery against brand and business objectives
Act as the senior decision-maker and escalation point for the function
Serve as a key member of the Jo Malone London leadership team, influencing broader business decisions

Inclusion, Diversity & Cultural Relevance

Embed inclusive storytelling and diverse representation across all communications
Partner with the Fragrance VP to support broader ID&E priorities and frameworks
Ensure communications are culturally relevant across global markets while maintaining brand consistency
Promote inclusive leadership and ways of working within the team

Qualifications

Significant experience in senior global communications leadership within luxury, beauty, or lifestyle sectors
Proven track record of leading high-performing teams and delivering global communications strategies at scale
Deep expertise across PR, influencer marketing, corporate communications, and crisis management
Strong leadership presence with the ability to influence at executive level
Experience managing complex global organisations and operating models
Strong strategic mindset combined with executional excellence
Deep understanding of global markets and cultural nuance