Spa Concierge

Skip To Job Description Join Our Team Our greatest success in business is our people, an extraordinary staff that is notable for its friendliness, intelligence, work ethic, empathy, and self-awareness. At Cipriani, we are looking for talent whose skills are divided 51-49 between emotional hospitality and technical excellence. We refer to these employees as “51 percenters” whose core emotional skills include:   Optimism & Kindness Curiosity About Learning Exceptional Work Ethic A High Degree of Empathy Self-Awareness & Integrity   We invite you to explore our diverse opportunities and learn more about Cipriani! Spa Concierge New York, NY Full Time Casa Cipriani Experienced Share POSITION PURPOSE:We are seeking a hospitality focused and organized individual to join our team as a Spa Concierge. Is responsible being the first point of contact for guests at the spa, providing exceptional customer service, assisting with inquiries and reservations, and ensuring a smooth and enjoyable spa experience. Playing a crucial role in maintaining the spa's reputation for excellence and creating a welcoming and relaxing atmosphere for guests.ESSENTIAL FUNCTIONS AND DUTIES:Greet guests warmly upon arrival, provide an overview of spa services and facilities, and assist with check-in procedures.Answer phone calls, respond to emails, and handle inquiries regarding spa services, appointments, pricing, and availability.Provide personalized recommendations and assistance to guests based on their preferences, needs, and desired outcomes.Schedule spa treatments, massages, facials, and other services for guests, ensuring availability of therapists, treatment rooms, and equipment.Coordinate appointment times, confirmations, and reminders with guests via phone, email, or text message.Maintain an organized schedule of appointments, adjusting as needed to accommodate guest requests and preferences.Provide product recommendations, demonstrations, and information to guests, highlighting key features, benefits, and usage instructions.Maintain cleanliness and organization in the spa reception area, waiting lounge, and retail display areas, ensuring a neat and welcoming environment for guests.Monitor and replenish supplies, such as towels, robes, beverages, and reading materials, to meet guest needs and expectations.Build rapport with guests, establish positive relationships, and foster loyalty through attentive service, personalized attention, and follow-up communication.Collect guest feedback, comments, and suggestions to identify areas for improvement and enhance the overall guest experience.Handle guest complaints or concerns with professionalism, empathy, and a commitment to resolving issues to the guest's satisfaction.KNOWLEDGE, EXPIERENCE AND SKILLSPrevious experience in customer service, hospitality, or spa-related roles preferred.Excellent communication and interpersonal skills, with a friendly and outgoing demeanor.Strong organizational and multitasking abilities, with the ability to prioritize tasks and manage time effectively in a fast-paced environment.Knowledge of spa services, treatments, and products, or a willingness to learn and become familiar with them.Proficiency in computer software for appointment scheduling, email communication, and basic administrative tasks.Professional appearance and demeanor, with a commitment to upholding the spa's standards of excellence.Flexibility in scheduling, including evenings, weekends, and holidays, to accommodate guest appointments and business hours.PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:Ability to move around the spa reception area, waiting lounge, and retail display areas to greet guests, assist with check-in procedures, and provide guidance.Walking and standing for extended periods during shifts to accommodate guest arrivals, appointments, and inquiries.Active listening skills to understand guest...