Customer Success & Onboarding Manager

Customer Success & Onboarding ManagerLondonCommercial – Commercial /Full-time /Hybridapply for this job 01Health is at an inflection point. The platform is built, revenue is accelerating, and we are moving from a single-specialty company to a multi-vertical specialist healthcare platform - with AI as embedded clinical infrastructure. Our vision is to help all clinicians deliver the latest innovations in healthcare, improving the standard of care for millions of people.  Backed by the investors behind Revolut, CityMapper, and Depop - we're scaling fast across the UK and beyond, and are looking for exceptional people to join us on our mission.  What is happening at 01 Health right now: Balderton-backed Series A company 90% of UK patients can reach an 01 Health–affiliated clinic within 30 minutes All growth has been inbound, ~50% word of mouth 4.98★ customer rating from the dentists who use us Aerox (sleep) ready for national rollout to top-performing 01 Partners, with a 300+ clinic waitlist US expansion live  New verticals being tested and prototyped We are not searching for product-market fit anymore. We are ready to dominate the market, and to do it across multiple medical specialties, transforming lives in the process.   We’re hiring at least two people into this role As 01Health’s Customer Success & Onboarding Manager, you’ll be at the frontline of transforming healthcare. You’ll help practices implement cutting-edge AI technology, enabling generalist clinicians to deliver specialist-level care to millions. Every rollout you lead has a direct, tangible impact on patient care. You’ll be leading our customer adoption and collaborating with Account Executives, Key Account Managers, and clinical practice teams to ensure smooth adoption, solve challenges in real time, and build scalable processes for long-term success. This is a high-impact role where your work translates into measurable results and meaningful change. You’ll be hands-on, spending time in practices to onboard and train teams, building strong relationships at every level, and driving deep adoption of the 01Health platform. We’re hiring into two streams for this role: Track 1: Aerox. Aerox is our new sleep product, built for clinicians treating snoring and sleep apnoea. We’re gearing up to roll out nationally to ~50 priority partners, with hundreds of clinicians on the waitlist and a US expansion imminent. The product is proven and ready to scale, and you'll be working closely with senior leaders to build and iterate the rollout playbook from the ground up. Sleep dentistry is a brand new, fast-growing market and you will be a first mover. We're looking for someone who has thrived in fast-paced, ambiguous environments - a startup generalist, early-stage commercial/ops, or someone who's just been the person who figures things out. You don't need to have done this exact job before. You need to be sharp, move fast, and make each rollout better than the last. Track 2: 32Co UK & US. Our first product focused on orthodontics / clear aligners. We’ve become the fastest growing UK provider while maintaining an incredibly high CSAT. This year we also launched a geographical expansion into the US. For this track we're looking for someone with proven experience in Customer Success, Onboarding or Post-Sales. You know how to drive adoption, delight customers, and turn onboarding into a smooth, high-impact experience.   What you'll be doing Lead the onboarding: Take ownership of new practice rollouts, ensuring every implementation runs smoothly and delivers an exceptional first experience. Train and inspire teams: Deliver engaging, hands-on sessions that turn new users into confident, enthusiastic platform champions.  Build strong relationships across all levels: Connect with everyone including Area Managers, Practice Managers, Owners, Dentists, Hygienists, Receptionists, Treatment Coordinators, and more, becoming a trusted partner they can rely on. Analyse usage and...