Industry Consulting Snr. Consultant

Req ID: 383952 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Industry Consulting Snr. Consultant to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Job Title: Tech Consultant – ServiceNow ITOM

Role Summary:

We are seeking an experienced Tech Consultant – ServiceNow ITOM to design, implement, and support ServiceNow IT Operations Management (ITOM) solutions. The ideal candidate will have hands-on expertise in Discovery, Service Mapping, Event Management, CMDB, and cloud infrastructure integration. The role involves collaborating with infrastructure, cloud, and operations teams to automate IT operations, improve service visibility, and enhance operational efficiency using the ServiceNow platform.

Day to Day Job Duties:

• Design, configure, and implement ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, and CMDB.
• Develop and maintain ServiceNow workflows, integrations, and automation to improve IT operations.
• Configure and optimize Discovery schedules, MID Servers, Service Mapping patterns, and Event Management rules.
• Ensure CMDB health by maintaining data quality, reconciliation, normalization, and governance.
• Integrate ServiceNow ITOM with cloud platforms, monitoring tools, and third-party applications.
• Collaborate with infrastructure, network, cloud, and application teams to support IT operations and service visibility.
• Troubleshoot platform issues, perform root cause analysis, and implement performance improvements.
• Participate in platform upgrades, enhancements, testing, and production deployments.
• Prepare technical documentation and follow ServiceNow development best practices.
• Support Agile delivery and continuous improvement initiatives.

Basic Qualifications:

• 5+ years of experience implementing and supporting ServiceNow ITOM solutions.
• 4+ years of experience with Discovery, Service Mapping, Event Management, and CMDB.
• 3+ years of experience integrating ServiceNow with cloud platforms, monitoring tools, and enterprise systems.
• 3+ years of experience developing ServiceNow workflows, scripting (JavaScript), and platform customizations.

Nice to Have:

• Experience with ServiceNow ITSM, ITAM, CSDM, or AIOps.
• Knowledge of MID Server configuration, Pattern Designer, Identification & Reconciliation Engine (IRE), and CMDB Health Dashboard.
• Experience integrating monitoring tools such as SolarWinds, Dynatrace, AppDynamics, Splunk, SCOM, or Azure Monitor.
• Familiarity with AWS, Microsoft Azure, or Google Cloud Platform.
• Experience with REST/SOAP APIs, IntegrationHub, and Flow Designer.
• ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist – Discovery (CIS-Discovery), or CIS-Service Mapping certification.
• Experience working in Agile/Scrum and DevOps environments.
• Strong analytical, troubleshooting, communication, and stakeholder management skills.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.