Accounts Executive, Account Receivable (Hilton Singapore Orchard)
The Accounting Executive, Receivable core responsibilities are to keep a proper record of all amounts due to the hotel from guests, concessionaires, tenants, credit card companies, online transaction and employees. Although not responsible to the Credit, it will be necessary for both to work closely together in following up on overdue accounts.
What will you be doing?
As the Accounting Executive, Receivable, you will be responsible for performing the following tasks to the highest standards:
• Invoicing and Billing: Review direct bill invoices and ensuring that all billings are accurate, reflecting the services provided by the hotel and any additional charges or adjustments.
• Payment Processing: Receive and process incoming payments, including credit card transactions, cheque, wire transfer and affiliate payments. Ensure that all payments are recorded accurately and promptly in the system.
• Account Reconciliation: Regularly reconcile accounts receivable balances (including house accounts, group master accounts, deposit accounts) with the hotel’s general ledger, and resolve any discrepancies or issues that arise. Investigate and resolve billing disputes or discrepancies with guest, clients, internal departments and other stakeholders.
• Financial Reporting: Prepare regular reports on accounts receivable status, including aging analysis, deposit report, intercompany listing. Provide financial data and analysis to the finance team and management as required.
• High Balance: Review daily in-house and AR high balances and follow up on payment
• Collections: Contacting customers regarding overdue accounts and following up on payment arrangements. Maintaining a systematic and organized approach to debt collection while maintaining positive customer relationships.
• Refund Processing and Chargeback Inquiries: Review and handle credit card chargeback inquiries related to accounts receivable, submit for approval promptly and resolve guest’s inquiries.
• Customer Service: Maintain a professional and courteous relationship with guests, corporate clients and partners, addressing any inquiries or concerns related to their invoices or payments. Provide excellent customer service and ensure a positive experience for guests during the billing process.
• System and Process Improvement: Identify areas to streamline and improve operations and accounts receivable processes, such as implementing work processes on billing submission, or enhancing chargeback procedures.
• Compliance: Ensure compliance with relevant accounting standards, hotel policies, and legal requirements. Keep updated on accounting regulations and industry best practices related to accounts receivable management.
• Team Collaboration: Collaborate with other departments, such as Front Office, Sales, and F&B, to ensure accurate and timely invoicing and resolve any issues related to billing and payment.
• Training and Support: Provide training and support to colleagues or new/junior team members on relevant processes, policies, and system usage.
• Carry out any other reasonable duties and responsibilities as assigned.
What are we looking for?
An Accounting Executive, Receivable serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Diploma Holder
• 1-2 years of relevant experience.
• Attention to details and good interpersonal skills.
• Good communication skills.
• Proficient in English to meet business needs.
• Possess system skills in property management system, point of sale system.
• Proficient in Microsoft Windows, Word, Excel, etc.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!