Senior Associate, Credit Card SME, Consumer Banking Technology, T&O

1. Application Support & Service Management

• Manage and support country applications hosted in Taiwan and regional platforms, with major responsibility for credit card systems.
• Ensure stable day-to-day production operations and application availability.
• Diagnose and resolve production incidents, coordinating with relevant support teams to restore services promptly.
• Manage application security requirements, including vulnerability remediation, security patching, and ISCD compliance.

2. Business Analysis & Requirements Management

• Partner with business stakeholders to gather, analyze, and document user requirements.
• Evaluate business needs and recommend system solutions and enhancements.
• Support project initiation and solution design for new implementations and system improvements.

3. Change & Release Management

• Manage end-to-end system change requests through DBS internal CI/CD and Change Management platforms.
• Coordinate with internal technology teams to plan, deploy, and validate production releases.
• Support business users in production verification and post-release activities.

4. Project & Vendor Management

• Lead system enhancement and technology implementation projects from initiation to delivery.
• Manage project scope, timeline, budget, and resources to ensure successful execution.
• Obtain approvals for contracts, SOWs, funding, and project-related expenditures.
• Coordinate internal and external stakeholders to deliver project objectives.
• Manage UAT, user sign-off, procedure updates, project reporting, and escalation.

5. Governance, Risk & Compliance

• Ensure compliance with DBS Taiwan policies, Group Technology standards, and regulatory requirements.
• Support governance controls related to application deployment, security, and operational processes.
• Maintain appropriate documentation and audit readiness for technology applications.

Key Deliverables

• Stable and secure application operations.
• Successful delivery of technology projects and system enhancements.
• Timely implementation of application changes and releases.
• Compliance with DBS Group standards and regulatory requirements.

Location:

Taipei Hub - 13F

Job:

Technology

Schedule:

Regular

Employee Status:

Full time