Director, Enterprise Transformation Governance & Execution

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job leads the program management function, ensuring successful execution of complex business projects.

Job Description:

Essential Responsibilities:

• Scope: The project & program responsibilities are focused on internal information system-specific project tasks or non-technical project completion using an internal customer perspective, both typically from initiation through delivery.
• Develop and implement process improvements for program management.
• Manage a variety of programs/projects for completeness and compliance.
• Guide prioritization of projects and utilization of resources.
• Deliver progress reports to leadership.
• Develop performance metrics and dashboards.
• Ensure alignment with strategic objectives.
• Steer programs through the lifecycle with sponsors and stakeholders.

Minimum Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

About the Position

Reporting to the Senior Director, Enterprise Planning and Ops , this individual is responsible for leading the governance and execution capability that underpins PayPal's enterprise transformation agenda.They are responsible for running the Enterprise Transformation Office operating model, establishing governance

frameworks, driving executive operating rhythms and enabling cross-functional execution across a portfolio of enterprise transformation initiatives. Working closely with Finance, HR, Strategy, business leaders and external partners,

the Director will establish execution standards, drive accountability, manage enterprise risks and dependencies, and

ensure strategic priorities are delivered with discipline and measurable business outcomes.

Success in this role includes:

• Consistent delivery of enterprise transformation priorities against committed milestones and outcomes.
• Effective executive governance and decision forums that accelerate decision making and execution. Ensure
• changes to governance, timelines, methodologies, and execution expectations are communicated consistentl across the organization
• Increased accountability, transparency and adoption of enterprise execution standards. Improved cross-functional coordination, issue resolution and delivery confidence.
• Demonstrated realization of transformation benefits and enterprise value.

Responsibilities:

• Define the integrated transformation roadmap, sequencing key activities, milestones, dependencies, and critical decision points across all workstreams.
• Establish and maintain the enterprise transformation calendar, operating cadence, and governance schedule to ensure consistent execution and timely decision-making.
• Develop and issue enterprise guidance, standards, and execution communications to ensure consistent implementation across all business units.
• Drive cross-functional execution across enterprise transformation workstreams, ensuring alignment to strategic priorities and business objectives.
• Be the accountable driver (with support from Finance, Strategy, HR) to partner with business leaders to support initiative ideation and prioritization, business case development, financial governance and benefit realization.
• Establish and maintain enterprise execution standards, including governance processes, operating rhythms, decision rights, stage gates and accountability mechanisms.
• Proactively manage enterprise risks, issues, dependencies and cross-functional interlocks to improve delivery confidence and execution quality.
• Lead onboarding and enablement for Workstream Leaders, Business Partners, and functional SMEs, ensuring teams understand expectations, processes, timelines, and governance requirements
• Coordinate execution across internal stakeholders and external strategic partners (including McKinsey, Consello and other partners as appropriate) to ensure alignment and successful delivery of enterprise priorities.
• Lead development of executive communications, governance materials, Steering Committee content, Board materials and enterprise transformation updates.
• Develop playbooks, governance frameworks, templates and execution guidance that enable consistent delivery across workstream leaders.
• Monitor transformation health, delivery progress and adoption, identifying execution risks and recommending corrective actions.
• Partner closely with the Transformation Reporting & Performance team to ensure governance decisions are supported by trusted reporting, performance insights and value tracking.
• Foster a culture of accountability, execution excellence, transparency and continuous improvement across enterprise transformation initiatives.

Requirements

• 10+ years of experience leading enterprise transformation, strategic programs or large-scale business initiatives.
• Proven experience establishing governance models and enterprise operating rhythms across large, matrixed organizations.
• Demonstrated success leading complex, cross-functional initiatives involving multiple executive stakeholders. Experience translating enterprise strategy into disciplined execution and measurable business outcomes.
• Strong understanding of operating models, governance, organizational transformation and change management.
• Experience partnering with Finance on business cases, investment governance and value realization.
• Experience within Financial Services, Big 4 Consultancy or other highly regulated industries preferred.
• Bachelor's degree required. MBA or Master's degree preferred.

Skills

• Exceptional executive presence with outstanding written and verbal communication skills.
• Strong facilitation and stakeholder management capabilities, with the ability to influence across all levels of the organization.
• Demonstrated ability to influence senior executives without direct authority.
• Deep expertise in enterprise program, portfolio and transformation management.
• Highly structured thinker with excellent analytical and problem-solving capabilities.
• Ability to simplify complexity, align diverse stakeholders and drive execution against competing priorities.
• Experience designing governance frameworks, executive reporting, operating rhythms and enterprise decision
• forums.
•  Comfortable operating in fast-paced, ambiguous environments while maintaining a high degree of rigor and
• execution discipline.

Subsidiary:

PayPal

Travel Percent:

0

-

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:


Primary Location | Pay Range:

Florida - (Virtual): ($137,500.00 - $204,050.00 Annually)


Additional Location(s) | Pay Range:

No other locations are assigned to this requisition currently.

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes.  Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately.  To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. 

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.