Virtual Assistant – Spanish Bilingual (Remote)

About the Role



Snapscale is seeking a highly organized and proactive Spanish Bilingual Virtual Assistant to support a U.S.-based client in a remote setup. This role is ideal for candidates with strong administrative, customer service, and organizational skills who thrive in a fast-paced environment. You will be responsible for managing reservations, coordinating schedules, maintaining accurate records, communicating with clients, and providing day-to-day administrative support while ensuring a seamless client experience.

Key Responsibilities



• Manage reservations, confirmations, cancellations, and scheduling requests
• Maintain accurate records, databases, and spreadsheets across multiple projects
• Coordinate schedules, deadlines, and follow-up activities using Outlook and internal systems
• Respond to client and customer inquiries via email and phone in a professional and timely manner
• Handle inbound calls and manage shared email inboxes
• Build and maintain accurate records within internal systems and software
• Prepare reports using Microsoft Excel and other business tools
• Draft, revise, and manage internal and external correspondence
• Assist with administrative support, project coordination, and special assignments
• Organize and prioritize multiple tasks while ensuring accuracy and meeting deadlines
• Perform quality checks on completed work before submission

Perks



• Health Maintenance Organization (HMO)
• Competitive pay
• Government-mandated benefits
• 13th month pay
• Night differential pay
• Internet allowance
• Perfect attendance bonus
• Yearly salary increase
• Opportunities for career growth and development

Requirements

• Fluent in both English and Spanish (written and verbal)
• Minimum of 1–3 years of experience as a Virtual Assistant, Administrative Assistant, Customer Service Representative, or in a similar support role
• Strong customer service and client communication skills
• Tech-savvy and able to quickly learn new software and proprietary platforms
• Experience managing calendars, schedules, databases, spreadsheets, or CRM systems
• Excellent organizational, multitasking, and time management skills
• Proficient in Microsoft Office, particularly Excel and Outlook
• Strong written communication skills with experience handling professional email correspondence
• High attention to detail with the ability to manage multiple priorities in a fast-paced environment
• Experience handling sensitive or confidential information professionally is an advantage
• Must be comfortable working in a remote setup with a reliable internet connection and dedicated workspace