Director of Information Technology
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A contemporary business hub with the highest standards of innovative hospitality. At the heart of Silicon Valley, experience a first-hand connection to the region’s tech legacy, sports and music venues and discover local adventures blended with artful sophistication. Four Seasons Hotel Silicon Valley brings an inventive approach to creative events, seasonal pop-up experiences, lifestyle facilities and culinary craftsmanship that culminate in the ultimate urban getaway.Four Seasons Hotel Silicon Valley is proud to provide our guest the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
The Opportunity:
Four Seasons is currently looking for a Director of Information Technology
Essential function of the job:
General –
- Responsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at property.
- Forecast technology requirements and upgrades to existing technology to improve effectiveness of installed systems.
- Execute hotel and corporate systems strategies
People -
- Maintain harmonious and professional relationship with all departments and Home Office.
- Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
- Must have strong interpersonal skills and be able to relate to all levels of management.
- Must be able to assist hotel guests with technical requirements and issues.
- Actively participate in quarterly Regional Systems meetings and shared ideas and best practices.
- Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred.
- Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.
Product –
- Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
- Establish and maintain user procedures and hardware familiarization for all systems.
- Establish and maintain system security procedures consistent with control requirements and corporate policy.
- Maintain accurate records of system files; software and hardware issues and service requirements.
- Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application.
- Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable.
- Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc).
- Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.
- Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards notes database.
- As required, participate in and lead the co-ordination of new systems acquisitions, corporate initiated major projects and technology implementations.
- Good knowledge and support for Desktop OS and applications.
- Provide direct guest support and quality support to function rooms and conference services.
- Assist the Director of Finance in administering all IT related maintenance and services contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding process.
Profit –
- Be a business manager. Recommend new applications as requested by hotels to streamline business processes and improve workflow.
- Negotiate and execute computer and data communications contracts to ensure compliance with their requirements.
- Implement technology “best practices” from other Four Seasons properties that are workable.
- Establish product lifecycle management for hardware/software and 10-year capital planning for technology.
- Prepare IT operating budgets, IT capital budgets, and able to discuss and present a business case for all IT expenses.
Qualifications and Skills:
- Five years of experience in luxury hotel/resort IT
- Minimum two years experience as Hotel Director of IT
- University or College degree, major in IT
- Project Management and knowledge of hospitality applications, PMS, HSIA, POS are assets
- Flexibility to meet the demands of a 24 hour operation
What to Expect:
- Salary Range: $110K to 120K
- Be part of a cohesive team with opportunities to build a successful career with global potential
- Medical, dental, and vision insurance
- Holiday, vacation, and sick pay
- 401k participation with a company matching program
- Complimentary stays at Four Seasons worldwide (subject to availability)
- Free employee meals prepared by the culinary team
- Complimentary dry cleaning of employee uniforms
- Free employee parking